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If you're just now getting your social response solution in order, step it up. Find out how to launch a best in class social response solution today.
Social customers now expect your brand to be present and responsive across social media. To win, you need to go beyond just meeting customer expectations and exceed them. Download the Five Steps to Serious Social Response and start delivering fantastic services experiences through social channels today.
What keeps your customers engaged for the long term? Not rank, special icons or points, but the sense that they are helping you create something of actual value to themselves, other fans and the brand. Learn more about social customer engagement for retailers.
Get the lowdown on the state of social commerce today and where it’s expected to go. Find out how social commerce builds profit, drives loyalty and brings new customers in the door—the kind that stay loyal and become valuable brand advocates.
Don't stop at social customer engagement—enlist your best customers to co-create with you. Enlisted customers make your more effective, more scalable, and more personally relevant to potential new customers.
Your social customers can and should be some of your most valuable corporate assets. Find out why and how—download the Science of Social 2 eBook preview from Lithium Principal Scientist, Dr. Michael Wu.
The impact that social will have on the way people shop—and on your bottom line—is expected to grow by leaps and bounds in the coming years. Learn the truth about what public social networks mean for your acquisition strategy.
Download the detailed findings of this study to make more informed social media investment decisions and benchmark your success against telecom industry leaders.
This whitepaper focuses on the ways contact centers can incorporate the social web and peer-to-peer forums into the broader company strategy.
Download this free whitepaper and learn how to face your social fears, benchmark your social media marketing practice and drive real business outcomes with your social customers.
Download this white paper from Lithium, and learn how you can take advantage of key consumer trends to drive bottom-line business outcomes.
Crowdsourcing is leveraging the power of the many to achieve what was once done with a specialized few. It’s a new and hugely efficient mechanism for matching talent and knowledge with those who need it—a novel opportunity for businesses to realize off-the-chart scale.
The cycle of innovation in social media today is still accelerating. With each advance, our customers will only become less patient, more demanding. Social support isn’t a luxury - it’s not even a utility.
Learn how to reorganize, engage with, and support the changing social customer to increase your business advantage.
Online communities are places where we can deliver meaningful social customer experiences that engage and enlist customers to help drive real business outcomes.
Successful communities is a result of growing, vibrant participation. The Community Health Index describes how to identify and balance 6 key metrics.
Learn how the introduction of gaming dynamics into online social experiences can reap enormous benefits for brands.
Dig into the dynamics of online reputation and learn about the available tools for managing it. Find out how to find, engage and empower your superfans to drive real business outcomes with social customers.
Facebook was a good place to start your brand’s foray into social media. The likes rolled in, and showed you what you already knew—there are millions of people out there who are passionate about your brand. Now what?
Find out how to win in the new frontier of the social customer experience.
Lithium presents the current state of customer communities and the social web, explores life beyond Likes and Tweets, and reveals what's next for Social CRM.
Based on a 2011 social customer survey of our clients, Lithium presents a digest on our discoveries about Facebook as a social media channel.
Learn the three must haves for Facebook success, and find out how to start driving real business outcomes from your Facebook pages.
Learn the five must-have's for reorganizing, engaging with, and supporting the changing social customer for business advantage.
Ready to take social media to the next level?
Looking for a way to jumpstart your social
CRM program? Consider integrating support
and knowledge communities into your social
You’ve read their reviews. You’ve seen them come to the rescue of brands in crisis. You probably know a few. This best practice brief dives into what builds a real superfan.
Learn more about social customer care—the new focus area for firms wanting to accelerate growth and spread favorable word of mouth around of their brand.
Why you should be considering ideation and what you need to know before you begin.
Learn how firms can enhance their word of mouth marketing campaigns and improve their marketing results.
This paper describes how a company can integrate Lithium’s social customer platform with a CRM system and customer support workflows.
Download the complete study findings and prescription for what you can do to gain social business advantage in 2012.
Learn how to move from counting social KPIs to measuring real business outcomes and start driving impressive ROI.
Your social customers can and should be some of your most valuable corporate assets. Find out why and how—download the Science of Social eBook from Lithium Principal Scientist, Dr. Michael Wu.
As your business evolves to increasingly engage in the digital world, this paper describes how firms can enhance their brand and invoke the power of their advocate's customer network.
Learn the approaches used successfully by Lithium Technologies' customers to compute a realistic ROI (Return On Investment) for their support community initiatives.
While there are many best practices to run successful communities, this summary will help you get started on focusing on the areas to create the best returns on your community investment.
Forrester Research has recognized Lithium as a Leader in Social Customer Experience.
Discover, prioritize and respond to what customers are saying about your brand.
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