Latest resources:

• Lithium Technologies and Spredfast Complete Merger

  On October 2, 2018, Lithium Technologies and Spredfast announces the closing of their merger transaction - the start of a new era in customer engagement.

• Spredfast + Lithium Join Forces as “Khoros”

  On March 5, 2019, the merged company of Lithium and Spredfast announces its new name: Khoros, LLC.

• Palo Alto Networks keeps customers secure

  Cybersecurity experts from around the world rely on Palo Alto Networks to stay up-to-date on rapidly evolving best practices.

• Zoom scales customer service to bridge human connection

  Khoros helps Zoom deliver support and form meaningful connections with an ever-growing user base.

• Canon U.S.A. Uses Connection and Belonging to Empower Customers.

  By putting relationships at the center of its online community, Canon U.S.A. improves customer engagement and support.

• 5 ways automation can improve agent efficiency and save costs

  This comprehensive whitepaper with original research shows how a contact center can automate to improve agent efficiency, limit attrition, and save costs.

• Questions to ask when evaluating community vendors

  Navigate the complexities of community vendor evaluation with our checklist, designed to cover every critical aspect of the selection process.

• Community vendor scorecard

  Assess and score community vendors against the areas that matter most with our community vendor evaluation scorecard.

• STIHL reaches millions of fans across America

  Through timely responses and community-driven engagement, STIHL reaches folks sharing brand love, seeking support, and so much more.

• Community Works for Hi-Tech Software: Esri

  Watch this ondemand webinar to hear Chris Catania, Head of Community at leading geographic information system (GIS) software provider Esri, discuss strategies he used for aligning internally, securing stakeholder buy-in, and optimizing the Esri community to deliver measurable business value to the company, customers, partners, and employees.

• Quick guide for aligning community stakeholders

  To thrive, your community needs buy-in from all relevant stakeholders. Use this guide to align internal teams with your community project.

• 90-Day Checklist: How to Set Up Employee Advocacy for Your Brand

  Get every step you need to set up a successful employee advocacy program for your brand in no time.

• Five steps to boost your community’s content health

  Streamline community content management with our 5 essential tips to keep your content relevant and organized.

• Vodafone Germany streamlines customer service

  To provide its customers with more efficient and accurate service, Vodafone Germany united its digital service management.

• AAA streamlines content to create a seamless experience

  A distributed business model helps AAA to deploy content-sharing best practices to provide a seamless customer experience across North America.

• Three Ireland helps customers overcome evolving challenges

  Keeping a pulse on common concerns allows Three Ireland to transform its digital service strategy to meet customers where they are

• Social Media Surthrival Guide for Enterprises 2024

  Is your social media marketing strategy built to adapt to constant change? Our in-house professionals and knowledgeable partners guide you through five steps to reach your goals despite economic headwinds. Learn to optimize the resources at your disposal with this eBook!

• Four steps to future-proof your social media strategy

  Help your social media strategy withstand another year of market change, fluctuating algorithms and evolving pricing models. In this report, you’ll learn four ways to future-proof your social media strategy, including security, content, listening and advocacy.

• Proven steps to achieving a culture of CX innovation & relentless customer centricity

  Learn how to start enhancing your customer and employee experiences today.

• 4 Measurable results your brand can unlock with employee advocacy | Marketer’s quick guide

  Need help understanding what to expect from a strong employee advocacy program? Explore four measurable results your brand could unlock with best-in-class employee advocacy.

• Bell Canada connects customers and cuts support costs with digital strategy

  Khoros helps Bell Canada cut support costs and delight customers with a “digital-first” customer service strategy.

• Unlock the power of digital customer service

  Future-proof your contact center and boost your digital resilience by understanding your company’s digital maturity. Take the quiz!

• The Digital Self-Service Cheat Sheet

  Follow our tips to get started with digital self-service and online communities.

• Community engagement checklist: Eight steps to get back on track

  Tap into the full potential of your online community with our checklist, guiding you through eight simple steps to assess, refine, and boost community engagement.

• Achieve operational efficiency and customer service excellence

  Watch on-demand to learn how contact centers can attain operational efficiency and provide exceptional customer experiences across all digital channels.

• Innovative strategies for outstanding digital customer service

  Download our ebook to learn how contact centers can attain operational efficiency and provide exceptional customer experiences across all digital channels.