crowd-source innovation through idea exchanges
It takes deep insight to build products that customers really want. Prioritization is key. Lithium communities help you solicit ideas and identify the best ones to implement.
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white paper:
the best ideas rise to the top
Identify target areas for innovation and then engage the community to shorten the research process. Use product-specific ideas boards and customer contests to keep ideation focused. Enlist customers to prioritize ideas in real time through voting, ratings, and comments.
read how Verizon generated over 1700 ideas for its FiOS products
let them know you’re listening
To keep customers engaged, it’s critical to show you’re ready to act. Use status indicators and comments to let users know which ideas were considered, accepted, and rejected. Seeing a list of ideas that have been implemented—and reading about the impact in Blogs—makes your customers feel more connected to your brand.
learn more about ideation best practices
go from discussion to
ideation
The best ideas often emerge in the course of conversation. It happens every day in Lithium Forums and Q&A boards. Moderators can easily move those great conversations into the Ideas area where they can be reviewed and prioritized.
read how National Instruments ties ideation to increased customer loyalty
use co-creation to power disruptive business models
Looking to really embrace open-innovation? Lithium online communities provide an ideal place for collaborating with customers on new product initiatives. Use Groups to run beta programs and regional user discussions—or go even bigger with full communities devoted to involving customers in day-to-day business operations.
read how Barclaycard created the first credit card designed by customers
which solution is right for you?
We’ve been in the social software business for over 11 years, and we have the know-how to help you create a successful social strategy. We’ve helped hundreds of iconic brands implement online communities and social media engagement programs that lower support costs and increase sales.
Feel free to get in touch with us directly. It's hassle and pressure-free.
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- (510) 653 - 6800
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