crowd-source clear well-written answers
Every time someone answers a question in your community, knowledge is created. A tribal knowledge base helps you identify the most valuable content, generalize it for broader consumption, re-use it to support hundreds or thousands of other customers, and most importantly keep it up-to-date in today’s rapidly changing world.
create content as a by-product of solving problems
Lithium converts the most valuable customer-generated content into official articles, answers and advice. Content gets assembled and published through a simple workflow that you control. Contributors get recognized and articles get labeled, tagged, and optimized for search.
keep content accurate and current
Traditional knowledge bases get outdated and fall into disrepair. Tribal knowledge bases are more likely to stay accurate and current. Readers add comments when they see something wrong. Fellow experts add comments to expand and clarify.
Authors get notified with each new comment and easily jump into edit mode where they can drag-and-drop additions and clarifications into the article.
sharing and improving
It takes time to answer questions, clarify statements, correct inaccuracies. People who do the work deserve the credit.
Lithium’s tribal knowledge base automatically credits members when their writing gets incorporated into an article. And our reputation engine can publicly recognize those superstars who author articles for the benefit of all.
which solution is right for you?
We’ve been in the social software business for over 11 years, and we have the know-how to help you create a successful social strategy. We’ve helped hundreds of iconic brands implement online communities and social media engagement programs that lower support costs and increase sales.
Feel free to get in touch with us directly. It's hassle and pressure-free.
Get in touch with Lithium or Have us get in touch
- (415) 757 - 3100
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