Lithium Social Commerce
Engage Social Customers to Accelerate Sales Growth
Customer Success
Increase Buyer Confidence Through Positive Word of Mouth
When it comes to making purchase decisions, consumers trust the opinions of strangers more than your marketing team. Searchable customer reviews are becoming the new way to advertise and drive conversions. Lithium Social Commerce helps you:
- Increase product sales – provide access to peer reviews and answers to increase buyer confidence, conversion rates, and order value
- Attract more buyers – increase traffic to your website through fresh content that improves your ranking with leading search engines
- Reduce service costs – build better products and reduce returns by gaining insight into what buyers really want
How We Deliver Social Commerce
Increase Website Traffic – Use reviews to increase search engine optimization (SEO)
Ratings and Reviews
Help customers make confident purchase decisions by making customer reviews available everywhere online – on website product pages, Facebook, and community sites.
Automate FAQ Creation – Provide customers with a searchable repository of accepted answers
Questions and Answers
Connect buyers to passionate experts inside and outside your company who stand ready to answer questions throughout the purchase process.
Drive Loyalty and Advocacy – Build a vibrant community of passionate customers
Contests
Motivate customers to share stories about the value they receive from using your products. Recognize individuals who create the best submissions.
Drive Results with Gamification – Use social recognition to reward quality contributions
Social Reputation Engine
Turn fans into superfans who act as an extension of your marketing team, devoting significant time to writing reviews and answering questions.
Surface Insights Fast – Use text analytics to identify posts with strong sentiment and behaviors
Customer Intelligence Center
Gain real-time insight into the features that drive purchase decisions, so you can develop products that delight customers.
Additional Capabilities
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Engage Customers Via Communities
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Build a Community on Facebook
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Increase Sales with Mobile Consumers
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Manage Inappropriate Content
The Advantage of Expertise
The Lithium Client Services team has more than ten years of experience helping customers launch and manage successful Social Support programs. We help you define your strategy, guide you through each step of the launch process, and deliver lasting success through expert resources that help with moderation, analysis, and best practices.
How Do I Get Started?
Request a Demo
See our products live and give us the chance to begin exploring your needs.
Learn More
Read more about our products, view more customer stories, or visit our own community—the Lithosphere.
Connect with Lithium
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Talk to an Expert
Call: (510) 653-6800
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Learn More
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Visit Our Community
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