Lithium Social Support
Engage Social Customers to Reduce Service Costs
Customer Success
Turn Passionate Customers Into Extensions of Your Team
It costs between $6 and $75 to resolve customer issues over the phone. It costs as little as $.05 to help customers find answers online. This simple math makes Lithium Social Support customers shine like heroes. Lithium helps you:
- Reduce service costs while increasing customer satisfaction – deflect calls by directing customers to online communities
- Identify and cultivate superfans – motivate customer experts to invest significant time answering peer questions
- Measure and improve performance – increase peer-to-peer engagement levels and streamline support over social channels
How We Deliver Social Support
Scale Without Adding Staff – Drive traffic to peer-to-peer support channels
Community Platform
Enable social customers to help each other through a broad set of Lithium Social Engagement Apps, including profiles, blogs, forums, Q&A, videos, chat, and more.
Automate Knowledge Management – Use workflows to manage editing and publishing
Tribal Knowledge Base
Enable expert customers to create, approve, and organize helpful knowledge articles based on real product experiences faster than internal teams can publish FAQs.
Go From Insight to Action
Identify and engage influencers driving the social conversation
Customer Intelligence Center
Measure and improve performance across your social programs with a single console for community analytics, social media monitoring, and social media engagement.
Share Data Seamlessly – Bring community data into contact records and dashboards
Integration with CRM Systems
Turn un-answered questions into CRM cases and post resolutions back out to the community for other customers to see.
Additional Capabilities
The Advantage of Expertise
Scale Without Adding Staff – Drive traffic to peer-to-peer support channels
Community Platform
Enable social customers to help each other through a broad set of Lithium Social Engagement Apps, including profiles, blogs, forums, Q&A, videos, chat, and more.
Automate Knowledge Management – Use workflows to manage editing and publishing
Tribal Knowledge Base
Enable expert customers to create, approve, and organize helpful knowledge articles based on real product experiences faster than internal teams can publish FAQs.
Go From Insight to Action
Identify and engage influencers driving the social conversation
Customer Intelligence Center
Measure and improve performance across your social programs with a single console for community analytics, social media monitoring, and social media engagement.
Share Data Seamlessly – Bring community data into contact records and dashboards
Integration with CRM Systems
Turn un-answered questions into CRM cases and post resolutions back out to the community for other customers to see.
The Lithium Client Services team has more than ten years of experience helping customers launch and manage successful Social Support programs. We help you define your strategy, guide you through each step of the launch process, and deliver lasting success through expert resources that help with moderation, analysis, and best practices.
How Do I Get Started?
Request a Demo
See our products live and give us the chance to begin exploring your needs.
Learn More
Read more about our products, view more customer stories, or visit our own community—the Lithosphere.
Connect with Lithium
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Talk to an Expert
Call: (510) 653-6800
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