Client Services
Great social software is great. Great social software run by whip-smart people is better.
Social CRM means keeping up with the rapid pace of change in social customers’ expectations. Social success means staying ahead of it. It takes more than great technology. It takes careful planning, ongoing management, moderation, and continual optimization. It takes metrics junkies like us.
After 10 years of delivering thriving social customer communities and helping top brands to use them for real business advantage, our client services are the best there are.
Strategy
Lithium Strategy services provide the social success plan you need to get the real business outcomes you want from your social CRM practice: more awareness, better service, and increased sales. We assess your needs against the current landscape, provide a strategic roadmap, align it with your business goals, benchmark, measure, and optimize your social strategy for continued success.
Launch
No two Lithium customer communities are alike. Our Launch services are custom tailored to your unique needs and build the right foundation for your business. We can customize your interface, bring in existing customer data, train your community managers and moderators, and take care of the technical details like making sure your customers can jump into your community from all across the web and sign on only once.
Management & Optimization
Social success is a journey and its path unfolds as you walk upon it. With optimization, there is no arrival—it’s all about obsessively moving the needle. Our obsession with success is all yours for the taking with Lithium Optimization services. We’ll establish your success criteria, configure your community, suggest improvements, provide technical support, and whatever customization you need to keep that needle moving in the right direction.
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Call: (510) 653-6800
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