Lithium Community Platform
Use Social Media to Accelerate Your Business
Operate at the Scale and Speed of the Social Web
The Lithium Community Platform harnesses the power of social media, creating a vibrant network of connected customers and employees that accelerate your business.
- Reduce service costs – manage inbound call volumes by enabling customers to help each other online
- Drive more sales – use customer product reviews to increase website traffic and give consumers the confidence to buy
- Increase brand advocacy – generate positive word of mouth by motivating customers to share their passion for your brand with others
Customer Success
Visits to the HP support community are growing more than 70% year over year, with steady increases in problem resolution and call deflection rates.
Dani Weinstein
Global Community Manager
HP
Our goals of increasing revenue, shortening support calls, and elevating brand loyalty are definitely being met.
Barry Paperno
Consumer Operations Manager
FICO
The community brings us much closer to our customers, and it helps us understand their needs even better. This knowledge is not only used for online channels but also for the service channels that benefit from the community as well.
Daniel Sper
Community Manager
Telefónica O2 Germany
Social Integration – Take an integrated approach to social customer engagement
Build Community Everywhere
Engage social customers on your website, Facebook, Twitter, and mobile devices — everywhere they connect online.
Cultivate Superfans – Reward passionate community members for valuable contributions
Create Deep Customer Engagement
Motivate customers to act as extensions of your marketing, sales, and customer service teams through the power of social recognition and gamification.
Employee Engagement – Connect employees and deliver more value to customers
Connect Customers and Employees
Amplify the success of your social business initiatives by using Lithium communities to engage employees and improve collaboration on customer issues.
Powerful Design Tools – Everything from drag and drop editors to comprehensive APIs
Build Your Community Your Way
Take complete control of community design and create an immersive customer experience that showcases your brand.
Customer Intelligence Center – Turn social data into smart business decisions
Gain Rich Insights and Improve Performance
Monitor the key indicators of community health, identify superfans, and gain insights into how customers truly feel about your brand.
Social Engagement Apps
- Forums
- Blogs
- Ideas
- Contests
- Questions
and Answers - Ratings
and Reviews - Surveys
and Polls - Videos
and Photos - Tribal
Knowledge
Base
Additional Features
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Integrate with CRM
Systems -
Create a Personalized
Social Experience -
Drive Website Traffic
through SEO -
Manage and Moderate the
Conversation -
Reach a Global Audience
How Do I Get Started?
Contact a Lithium expert or request a live demo so we can begin to understand your needs.
Connect with Lithium
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Talk to an Expert
Call: (510) 653-6800
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Learn More
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Visit Our Community
Explore and discuss enterprise community and Lithium topics.