Lithium Customer Intelligence Center
Turn Social Data into Smart Business Decisions
One Place for Managing Social Success
Lithium Customer Intelligence Center provides a one-stop shop for analyzing and managing social activity across Lithium Communities, Facebook, Twitter, and millions of sites across the social web.
- Improve the performance of social programs – increase customer engagement levels and benchmark results vs. competitors
- Identify and cultivate influencers – turn fans into extensions of your marketing, sales, and support teams
- Become the center of social insights – monitor hot topics, brand perception, and competitor activities
Customer Success
Virtually everything we do in our Home Depot stores can be brought to life in vivid new ways through our online community. We provide our customers the best of what our stores have to offer but in the way they want to consume information today — on their terms, anytime.
Brad Shaw
SVP Corporate Communications
The Home Depot
The Verizon Community has now become fully ingrained in our product management processes. It has helped Verizon get closer to the customer, gain insights to help us take action, look for issues needing attention (early detection), and improve customer retention.
Becky Carroll
Community Manager
Verizon
Community Analytics – Target top opportunities for improvement quickly and easily
Improve Community Performance
Increase peer-to-peer engagement levels by focusing on the key metrics in the Lithium Community Health Index.
Influencer Identification – Amplify the impact of passionate brand advocates
Identify and Mobilize Influencers
Understand which customers are most active and influential in your social channels, and motivate them to help increase sales, resolve customer issues, and spread positive word-of-mouth.
Social Media Buzz Tracking – Identify traffic spikes and drill-down for insights
Understand the Social Conversation
Monitor posts across Lithium Communities and the broader social web to spot emerging issues and measure share of voice against the competition.
Social Media Engagement – Route posts to the best resources for a fast reply
Respond to Social Media Posts Quickly
Forward important social media posts to your Lithium Community via simple workflows or assign posts to employees with the right expertise to handle follow-up.
Additional Features
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Compare Performance
Across Social Channels -
Increase Facebook
Engagement Levels -
Benchmark Performance
Against the Competition -
Identify Hot Trending
Topics -
Understand Brand
Sentiment and Perceptions -
Keep Everyone Up to Date
How Do I Get Started?
Contact a Lithium expert or request a live demo so we can begin to understand your needs.
Connect with Lithium
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Talk to an Expert
Call: (510) 653-6800
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Learn More
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Visit Our Community
Explore and discuss enterprise community and Lithium topics.