Lithium Social Media Monitoring
Manage the Conversation on the Social Web
Your Customers Are Talking Online. Are You Listening?
Lithium Social Media Monitoring cuts through the noise on the social web and brings you the most relevant posts from Facebook, Twitter, and millions of other social media sources.
- Gain brand insights – benchmark results vs. competitors, measure sentiment, and quickly find posts with strong emotions
- Engage key influencers – build relationships with the individuals who have the greatest ability to reach others online
- Expand across the enterprise – avoid user fees as you coordinate social programs across marketing, product, and service teams
Customer Success
Leading Brands Use Lithium Social Media Monitoring
When you understand the social conversation and how to engage with it correctly, when you can measure the outcomes, you can directly impact your bottom line.
Jeff Esposito
Manager PR & Social Media
Vistaprint
Usually you’d have to be at a much bigger company with a much bigger budget to get this level of insight. We’re able to compete with bigger guys by using this tool. For us, it’s a significant spend, but it’s worth it because we want to lead in our space.
Carol Schiller
Social Media Director
Cozi
Social Media Searches – Find relevant posts and share with your team in minutes
Listen Across the Social Web
Gain insight into your brand, products, campaigns, and competitors by viewing posts that meet your specific search criteria.
Social Media Buzz Tracking – Identify traffic spikes and drill-down for insights
Understand the Social Conversation
Monitor posts across Lithium Communities and the broader social web to spot emerging issues and measure share of voice against the competition.
Sentiment and Quotes – Get to the important stuff fast
Learn What Customers Love
and Hate
Gain insight into customer attitudes, emotions, and behaviors by reading posts with strong sentiment surfaced by Lithium text analytics.
Social Media Engagement – Route posts to the best resources for a fast reply
Respond to Posts Quickly
Forward important social media posts to your Lithium Community or to employees with the right expertise.
Additional Features
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Identify and
Engage Influencers -
Compare Performance
Across Social Channels -
Identify Hot Trending
Topics -
Benchmark Performance
Against the Competition -
Coordinate Across the Enterprise
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Keep Everyone Up to Date
Getting Started
Contact a Lithium expert or request a live demo so we can begin to understand your needs.
Connect with Lithium
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Talk to an Expert
Call: (510) 653-6800
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Learn More
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Visit Our Community
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