Lithium Social CRM Suite

Capturing value from Social CRM requires a clear strategic approach to engaging customers in conjunction with key business processes. From an applications standpoint, a complete Social CRM approach requires 5 key product areas:

Community Applications, Reputation Engine, Actionable Analytics, CRM Connectivity, and Social Web Connectivity.

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• Customer Community Apps

  Customers should have the ability to talk to each other in discussion forums; to share and rate ideas; to post blogs; and to create content specific to the company and brand that can help fellow customers and prospects.
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• Social CRM Platform

  Mobilizing advocates requires companies to know participant’s social reputation. Additionally, social customer activities must be visible within existing CRM workflows, conversations across the social web, along with the ability to see, measure, and act upon social customer behavior from one central place.
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• Deployment

  Lithium’s SaaS/On-Demand model means you’ll be up and running fast without relying on other departments, outsourced vendors, servers, and software installation. You can keep focus on the business objectives and Lithium will provide the exact setup and implementation you need.
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