Customer Community Applications
Lithium’s product suite is made up of industry-leading social technologies that foster continued interactions among the customers to generate and share rich content. With over 10 years of stellar results in reducing support costs, accelerating innovation, and word-of-mouth promotion, Lithium’s unique and leading set of customer community applications can be accessed by your customers, prospects and value-add partners to address web-based needs for collaboration and social networking.
Forums
Forums (or discussion boards) from Lithium represent one of the easiest ways for customers to navigate, search and participate in a community. Forums will provide a valuable, content-rich method for customers to support and engage on a wide variety of topics.
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Blogs
Blogs provide a way for experts inside and outside your company to share the best and most current knowledge with your customers, employees, and partners. Whether it’s a running feed of support announcements or the ruminations of a well-known product guru, blogs attract all-levels of users to your community and keep them coming back.
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Ideas
Lithium Ideas enables enterprises to launch and moderate online conversations where customers post, discuss, and vote for ideas. As a result, companies develop keener insight , while simultaneously building brand loyalty by showing customers that their opinions matter.
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Tribal Knowledge Base
Collaborating and managing user-generated content is a growing need for your customer community members. The Tribal Knowledge Base can be leveraged by your leading brand advocates who want to take control of managing the content that’s more important to them.
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Chat
Chat engages customers in real-time, online conversation. Chat can be configured in numerous ways to engage your community. Typically for event, group, and support-based deployments.
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Connect with Lithium
Want to learn more about Lithium Community Products and Services?
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Call: (510) 653-6800
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