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Lithium Forums

Forums or discussion boards are intuitive to use and easy to navigate, making them a central feature of nearly every customer community, whether the goal is to reduce support costs, drive marketing & sales, and/or accelerate innovation. Lithium’s forums offer simplicity for the new user, customization and other power features that attract veteran users, and access controls that enterprises require.

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Feature Highlights

Forums Kudos

Kudos

Kudos are a way for a user to give positive feedback on a forum post. Subject to moderator controls, anyone in the community can kudo a message, with the kudos from superusers and moderators often carrying more weight. Kudos counts on forums quickly highlight the most popular content and time-scoped kudos leaderboards elevate that content to the community's front page.

Forums Accepted Solutions

Accepted Solutions

Lithium’s accepted solutions enable community members who ask questions to choose the best answers, a feature particularly useful in a peer-to-peer support community. Accepted solutions help first-time visitors find answers quickly and enhance the reputations of solution authors. At the same time, behind-the-scenes search boost places a premium on accepted solutions so that they surface more quickly in search results.

Forums Search

Search

Search is the first stop for many forum users. Users can search for content, people or roles, and even subscribe to search terms - so they keep coming back as other users answer questions. Users can sort their results by date or rating, so they can easily filter the latest and the best.

Forums Tagging

Tagging

Applying user-defined metadata to community content is an easy way for community members to label, organize, and describe content for themselves. At the same time, they create, by implicit consensus, a knowledge map for others to follow. Lithium consolidates individual tags into tag clouds at each level of the community, allowing members to quickly locate important content. Top taggers leaderboards give frequent contributors recognition for their efforts.

Forums Subscribe

Subscriptions

Users can subscribe to threads, forums, search results, and even posts from specific users or roles. They can also control their subscription options from a single screen, choosing immediate delivery or digest, subject or whole message, plain text or HTML. Users can even choose not to receive messages they’ve already read, so they’re just getting the latest.

Forums Personalization

Personalization

Lithium’s forums work the way users want them to. Users can select threaded or linear display for fast reading, change skins for the perfect look, and choose from dozens of other parameters to tailor the experience to suit their needs. People who personalize their community experience are often the ones that come back often and become the superusers who attract others.

The Lithium Platform Advantage

Lithium Forums tightly integrates with Lithium’s community platform to ensure a cohesive community experience. This integration provides for:

  • Single user and reputation system

    Forum-related activities can be permissions given to users, as well as input for generating a user’s rank.

  • Single search engine

    Users can see combined results from forums, blogs, tribal knowledge bases, and idea exchanges when they search community content.

  • Single metrics system

    Forum activity can be analyzed separately or in aggregate with other community activity.

Learn More

  • Lithium Forums
    Lithium Forums

    Learn why forums are an essential part of any community.

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