Deployment

The on-demand model works particularly well for Social CRM because IT overhead can otherwise be substantial: communities receive more traffic than other web applications, and because they encourage user participation, they are subject to a wider variety of malicious mischief than conventional sites. Lithium’s SaaS-based platform insulates customers from these problems, enabling them to focus on serving their customers and building a world-class brand.

In addition to providing Lithium customers with the highest level of data integrity and security in high volume environments, Lithium is SAS70 Type II certified. Thus, Lithium has demonstrated the proper controls and safeguards to host and process customer data.

The advantages of Lithium’s on-demand solution include:

• Faster Implementation: Lithium communities are typically deployed in significantly less time than it takes to develop or deploy on-premise software.
• Lower Initial Costs: Lithium’s flexible license model lets customers pay-per-use. Customers do not pay for unused capacity as with traditional software. Lithium’s SaaS solution also removes hardware costs and the associated capacity planning issues.
• Few IT Requirements: Rather than worrying about purchasing hardware, patching operating systems, hiring staff, and convincing the IT department to implement changes, Lithium customers work with a single provider whose business depends on their success.
• Greater Scalability: On-demand solutions can grow as a customer’s business grows, or handle community traffic spikes associated with marketing programs or other support channels being unavailable or slow to respond.
• Higher Service Levels: Lithium’s ongoing support ensures that customer communities will meet business goals, with service level agreements guaranteeing uptime and performance.
• No Maintenance Burden: Lithium upgrades, patches, and maintains the product, which can save up to 75% of the TCO of a software application.