Social CRM Platform
Mobilizing brand advocates requires companies to provide an engaging customer experience along with ability to see, measure, and act upon social customer behavior from one central place. The Lithium Social CRM Platform seamlessly supports and strengthens Lithium’s unique set of customer community applications to provide reputation and profile management, workflow, and connectivity with CRM systems and the social web.
Reputation Engine
Lithium’s reputation engine can evaluate dozens of criteria to identify valuable contributors in the community, and makes it easy to reward engaged members with privileges that they value.
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Lithium Mobile
Lithium Mobile provides the first customer community platform that’s optimized for web-enabled mobile devices. There’s no application to install, so anyone with a browser can come right in.
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Social Web Connect
Expand your reach, increase engagement in conversations with your customers and prospects on the social web, and provide support in real-time with Social Web Connect.
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Command Center
The Lithium Command Center provides you with an integrated view of the health of your community, alerts from your most important customers, and key ROI metrics so you can take action with confidence.
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Content Discovery
To manage and protect your brand, Lithium provides the leading application (Keibi acquisition) to effectively classify and moderate user generated content.
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Content Connect
To organize and integrate content and profiles from multiple web systems and applications for a seamless web experience, you can utilize Lithium’s single sign-on (SSO), API, and Widget technology.
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CRM Connect
Lithium makes it easy to synchronize community activities and content with your company's Customer Relationship Management systems.
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Connect with Lithium
Want to learn more about Lithium Community Products and Services?
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Call: (510) 653-6800
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Explore and discuss enterprise community and Lithium topics.