Social CRM Platform
Mobilizing brand advocates requires companies to provide an engaging customer experience along with ability to see, measure, and act upon social customer behavior from one central place. The Lithium Social CRM Platform seamlessly supports and strengthens Lithium’s unique set of customer community applications to provide reputation and profile management, workflow, and connectivity with CRM systems and the social web.
Reputation Engine
Lithium’s reputation engine can evaluate dozens of criteria to identify valuable contributors in the community, and makes it easy to reward engaged members with privileges that they value.
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Lithium Mobile
Lithium Mobile provides the first customer community platform that’s optimized for web-enabled mobile devices. There’s no application to install, so anyone with a browser can come right in.
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Social Web Connect
For managing and responding to social web interactions such as Twitter, Lithium can generate a conversation stream into the normal community view as one concise interface.
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Insights
Lithium Insights is a set of industry-leading analytics products and services that enable customers to measure the health and ensure the success of their communities.
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Content Discovery
To manage and protect your brand, Lithium provides the leading application (Keibi acquisition) to effectively classify and moderate user generated content.
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Content Connect
To organize and integrate content and profiles from multiple web systems and applications for a seamless web experience, you can utilize Lithium’s single sign-on (SSO), API, and Widget technology.
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CRM Connect
Lithium makes it easy to synchronize community activities and content with your company's Customer Relationship Management systems.
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Command Center
In order to prioritize, act and leverage interactions across communities, the social web, and in CRM systems, Lithium provides a unique and customizable Command Center.
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Connect with Lithium
Want to learn more about Lithium Community Products and Services?
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Call: (510) 653-6800
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