Five Steps to Serious Social Response
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Social customers now expect your brand to be present and responsive across social media—42% percent expect a response in just one hour. And if you disappoint, watch out! Fifteen percent of social customers will abandon your brand after one negative service experience—40% after two.
To win customer loyalty through social, you can't just meet customer expectations — you have to exceed them. In this report you will learn how to:
- Assess your ability to manage high-volume customer interactions
- Automate and prioritize responses
- Focus on metrics that matter
- ...and more
Do yourself a solid—download 5 Steps to Serious Social Response and start delivering fantastic services experiences through social channels today.