Online Moderator (Part-Time*)
Remote - English Speaking - US, UK and Australian time zones
Who are we looking for?
You are an excellent communicator who is experienced with a wide variety of tools for online interaction, from message boards to blogs to chat to social media tools. You are a service-oriented individual who gets satisfaction out of helping others, yet is also comfortable taking a leadership role when needed. You are confident and would be comfortable interacting with everyone from executives to the general public. You are happy working independently and appreciate the opportunity to apply your own creativity to the job. You have good business judgment and skills or are interested in developing them.
About LITHIUM
Lithium Technologies helps leading companies use social media to engage customers and drive business results. We create vibrant social communities across websites, Facebook, and the broader social web that increase sales, reduce service costs, and accelerate innovation.
This is a great opportunity to join one of the hottest companies in B2B social media. We have strong traction with the world’s leading brands, we are experiencing rapid growth, and we are recognized as a leader by top analyst firms, including Gartner and Forrester.
The world's most innovative companies such as AT&T, Barnes & Noble, Best Buy, Sephora, Univision, Home Depot, and HP use Lithium to engage their customers in breathtaking new ways (literally, breathtaking). They're increasing revenue, reducing expenses, and strengthening their brands. And most importantly, they're building a lasting competitive asset—a brand nation—with their customers.
What You'll Do
You'll be responsible for moderating interactions on online communities organized by enterprise companies for their customers.
Responsibilities
- Learn Lithium Technologies' suite of community tools, so that you can use them effectively and serve as a resource to Lithium's customers.
- Monitor participation in online forums and take appropriate steps to ensure a positive experience for all participants.
- Work directly with participants online to get them the help or guidance they need.
- Collaborate with other moderators or managers who may be in place on the customer side.
- Develop weekly or monthly reports that summarize activity in the community, provide meaningful analysis, and show progress against goals.
- Work effectively with a corps of active users who help support the community.
- Provide feedback on and assist in the implementation of strategies to keep the community vibrant and active with new programs, promotions, etc.
- Advise and guide customer personnel on effective principles of online community management and moderation.
- Attend regular meetings with internal staff as well as customers.
Requirements
- Strong oral and written communication skills.
- Intermediate proficiency with and access to Microsoft Excel and Microsoft Word.
- Experience with online messaging services and applications.
- Ability to work a flexible schedule, which includes weekends and holidays.
- Stable computer and reliable broadband connection.
Preferred Skills:
Lithium offers a great working environment and competitive compensation and benefits package. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas and coming up with non-obvious solutions to challenging problems. Call: (510) 653-6800 Explore and discuss enterprise community and Lithium topics.Why you should join our team
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