Press Releases

November 01, 2010

Lithium Technologies Recognized as a Leader in Community Platforms by Independent Research Firm

Lithium receives the top rank for current offering and strategy

Lithium Technologies, the leading provider of Social Customer Solutions, today announced that it has been positioned by Forrester Research, Inc. as a leader in the “The Forrester Wave™: Community Platforms, Q4 2010” report.

October 20, 2010

Lithium Technologies Announces New Social Customer Suite

Solutions engage social customers to create awareness, increase conversions, improve service

Lithium Technologies, the leading provider of Social Customer Solutions, today announced a fully integrated suite that turns passionate customers into real business success.

October 20, 2010

Sephora Deploys Lithium Awareness Solution

World's Leading Retailer Creates BeautyTalk Site to Capture the Social Converstion on All Things Beauty

Lithium Technologies, the leading provider of Social Customer Solutions, today announced that Sephora North America, a part of Moët Hennessy Louis Vuitton (LVMH), the world's leading luxury products group, has deployed Lithium Awareness, the key marketing solution in Lithium’s Social Customer Suite.

October 20, 2010

Lenovo Delivers Full Social Support With Lithium

Leading PC Manufacturer Uses Lithium Service Solution to Provide Multi-Channel Customer Service

Lithium Technologies, the leading provider of Social Customer Solutions, today announced that Lenovo, one of the world's leading PC manufacturers, has deployed Lithium Service, the comprehensive customer service and support solution built on Lithium’s Social Customer Suite.

October 20, 2010

Future Shop Chooses Lithium Commerce Solution

Canada's Largest Electronic Retailer Connecting Community to Cart to Drive Increased Revenue

Lithium Technologies, the leading provider of Social Customer Solutions, today announced that Future Shop is deploying Lithium Commerce, a solution for connecting shoppers with customer experts who help them make the right purchase decisions.

October 15, 2010

Lithium Technologies to Host Social Customer Virtual Summit

Largest online conference for best practices to find and engage with your social customers

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced that registration is now open and the agenda is available for the 2010 Social Customer Virtual Summit.

October 14, 2010

Lithium Customer Wins Altimeter Group ‘Open Leadership Award’

Best Buy Community Connection Manager recognized as a customer advocacy champion for implementing exemplary strategies

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced that Gina Debogovich, community connection manager for Best Buy, has received an Open Leadership Award from the Altimeter Group.

September 16, 2010

Lithium Technologies to Host "Empowered" Webcast with Josh Bernoff and FICO

Interactive marketers to participate in live session on how to achieve success with the social customer

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced that the company will host a Webcast for interactive marketers on Wednesday, September 29, entitled "How to Achieve Success with the 'Empowered' Social Customer." Through mobile and online, customers significantly influence each other about all types of brand products and perceptions.

September 14, 2010

Lithium Technologies Announces the Get Real World Tour

Seven-City Global Road Show to Demonstrate How to Get Real Results with Social Customers

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced its Get Real World Tour, kicking off today in San Francisco. The tour will run through November with stops in Chicago, London, Atlanta, Dallas, Copenhagen, and Munich. The Get Real World Tour will highlight successes that Lithium customers are having with their social customer initiatives.

July 29, 2010

Lithium Technologies to Host Webcast Featuring Leading Independent Research Firm

Interactive marketers to participate in best practices session for social customer strategies

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced that Lithium will host a webcast for interactive marketers on August 10th entitled "The Changing Face of Community Management."

July 21, 2010

TeleTech Forms Strategic Alliance with Lithium Technologies

Partnership to Deliver Industry-Leading Social Customer Solution

TeleTech (NASDAQ:TTEC), a leading global business process outsourcing (BPO) company, has formed a first of its kind strategic alliance with Lithium Technologies, the leader in Social CRM, to develop a fully integrated solution for serving the social customer. The new solution combines vibrant customer networks with traditional customer relationship management technologies to ensure a single end-to-end customer experience.

July 08, 2010

Lithium Technologies Positioned as "Leader" in Leading Analyst Firm's Magic Quadrant for Social CRM and Externally-Facing Social Software

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced that it has been positioned by Gartner, Inc. in the leaders quadrant for both the 2010 Social CRM Magic Quadrant and the 2010 Externally-Facing Social Software Magic Quadrant.

June 29, 2010

Lithium Technologies Brings Power of Customer Network to Facebook® Platform

Lithium Extends Community Participation Across the Social Web

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced the availability of its application on Facebook Platform, for the first time combining the focus, expertise, and engagement of customer communities with the broad reach of Facebook.

June 25, 2010

Lithium Technologies Sponsors Gartner Customer 360 Summit

Best Buy Case Study Featured Presentation and Social CRM Solution Demos

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced that Lithium is a Silver Sponsor at the prestigious Gartner Customer 360 Summit in Los Angeles, California. Additionally, a Best Buy case study will be presented by Gina Debogovich, Best Buy Social Media Strategist, to over 300 senior executives from Fortune 1000 brands attending the annual summit.

June 07, 2010

Lithium Technologies Announces Key Additions to Executive Team Advancing Lithium's Leadership in Social CRM

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced the appointment of two new hires to its executive team.

June 02, 2010

Social CRM Excellence Awards Presented to Industry Leaders at Lithium Network Conference (LiNC)

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, announces the winners of the 2010 Social CRM Excellence Awards. With the dramatic growth in Social CRM adoption over the last 12 months, Lithium wanted to highlight the lengths companies were going to and the results that companies are realizing.

May 12, 2010

Lithium Technologies Partners with Genesys to Optimize Social CRM Strategies for Customer Support Excellence

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced they are working with Genesys from Alcatel-Lucent, a leading supplier of enterprise software that enables best-in-class customer service, to integrate Lithium's community platform and Genesys' Customer Service Software. The integration will extend the social networking capabilities of Genesys and deliver an improved customer experience by incorporating community as an intelligently integrated online channel, preserving continuity of service and driving contact center efficiencies.

May 11, 2010

Lithium Technologies Acquires Social Media Monitoring and Analytics Leader Scout Labs

Acquisition Creates Social CRM Platform to Maximize Value of Engagement with Social Customers

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced the acquisition of Scout Labs, a rapidly growing social media monitoring company, widely recognized for the elegance and power of its analytical tools.

May 10, 2010

Lithium Technologies' 2010 LINC Conference Sells Out

Annual Customer Conference Gathers Social Marketing Strategists and Community Practitioners

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced its LiNC Customer Conference is sold out. This year's two-day conference will be held in the heart of San Francisco and will feature industry luminaries, colleagues, peers, and the Lithium team.

May 03, 2010

Lithium Technologies Honored as a Technology Services Recognized Innovator

Leader in Social CRM Commended for Innovation in Knowledge Management

Lithium Technologies announced it has been named a Recognized Innovator by the Technology Services Industry Association (TSIA) at the Technology Services World conference today in Silicon Valley. The company was named a finalist in the Innovation in Knowledge Management category.

April 28, 2010

Lithium Technologies to Host Largest Online Conference for the Social CRM Industry

Now Accepting Requests for Speakers and Sponsors

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced a call for speakers and sponsors for the second annual Social CRM Virtual Summit to be held on November 10, 2010.

April 14, 2010

Lithium Technologies Announces Key Additions to Customer Success Team

Executives from BEA, Motive Tapped for Strategic Services Roles

Lithium Technologies, the leading provider of Social CRM solutions, today announced the hiring of two executives to its client services team.

March 31, 2010

Webcast to Feature BT Group on "The Five Secrets to Delivering Exceptional Customer Service in the Social Age"

Registration Now Open for Technology Services Industry Association Webcast sponsored by Baynote and Lithium

Lithium Technologies and Baynote will co-host a Technology Services Industry Association webcast featuring joint customer BT Group, one of the largest communications companies in the world, on Thursday, April 8th at 9AM PT.

March 02, 2010

Lithium Technologies Wins Telecom Council Award

SPIFFY awarded to Lithium as Most Innovative Startup in Edison Category

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, has been selected as the SPIFFY award winner in the Edison Category for Most Innovative Start-Up by the members of the Service Provider Forum (SPiF) of the Telecom Council of Silicon Valley.

February 24, 2010

Lithium Technologies Partners with Sapient to Deliver Social CRM and Customer Communities

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, today announced that Sapient (NASDAQ:SAPE), a leading global services firm, has joined the Lithium Social CRM Partner Network to deliver vibrant customer networks to its clients based on the Lithium Social CRM suite.

February 23, 2010

Attensity and Lithium Co-Presenting Webinar to Enable Companies to Extend the Value of Customer Communities

Join Charles Hough, Lithium's SVP of Operations and Strategy for "Powering the New Customer-Conversation Driven Enterprise", a complimentary CustomerThink webinar co-presented by Lithium and Attensity™ to show enterprises how to effectively collect and act on information on the social web to help drive business decisions.

February 09, 2010

Lithium Technologies Nominated for SPIFFY Award

Telecom Council nominates Lithium as Most Innovative Startup in Edison Category

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, is nominated for a SPIFFY award in the Edison Category for Most Innovative Start-Up by the Telecom Council. The SPIFFY Awards recognize the most outstanding telecommunications start-ups in Silicon Valley, as judged by the members of the Service Provider Forum (SPiF) of the Telecom Council of Silicon Valley.

February 02, 2010

Lithium Technologies Drives More Than 100 Percent Growth in 2009

Increased Momentum into 2010 as Social CRM Market Opportunity Expands

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced more than 100 percent growth in annual recurring revenue for 2009, demonstrating the company's leadership in the Social CRM and community platform marketplaces.

January 06, 2010

Lithium Technologies Raises $18 Million in Series C Financing

Funding to support current growth rates and accelerate business expansion

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, announced today that it completed an $18 million round of Series C equity funding in December 2009, adding two new venture capital partnerships — DAG Ventures and Tenaya Capital. The new funding will support the company's extraordinary current growth rates well into the future and solidify its market-leading position. DAG Ventures and Tenaya Capital join three current investors participating in the round -- Benchmark Capital, Emergence Capital, and Shasta Ventures — each of which also invested in a $12M Series B financing round in June 2008.

Connect with Lithium

Next Steps

Call: (510) 653-6800

Our Community

Searching and Filtering Big Data: The...
by MikeW