Competitive Advantage from Social CRM
Lithium Technologies delivers competitive advantage to organizations by revolutionizing the way they interact with their customers on the social web. Here’s a few key reasons why leaders choose Lithium for Social CRM.
Direct, Tangible ROI
Successful community solutions mean real business results. Whether the objective is to support, promote, or innovate, Lithium has a track record of turning your customers into your greatest asset with results and ROI built-in to our engagement methodology.
World-Class Customer Base
It’s one thing to have a market offering. But, it’s quite another when leading B2C and B2B enterprises have not only selected your solution, but deployed successfully. Joining Lithium means you’ll be leveraging years of expertise with helping visionary business leaders.
Community Expertise to Ensure Success
With over a decade of experience, learning, and refinement, we have built our offerings to focus 100% on community success. We have an entire group that carries the title of “CSM ’ Customer Success Manager” ’ these folks are intimately involved with our customers, their business goals, and ensuring their success. For you that means, proven best practices, checkpoints, reports, training, and project management.
Deep Reputation Engine
Lithium’s solutions will identify, engage, and cater to Superuser, the 1% representing your strongest brand advocates, which will drive 40-50% of your user-generated content. Lithium is the only enterprise Social CRM provider that understands this behavioral science, a result of our gaming heritage. Our reputation engine has been recognized as the industry standard for its personalization options and fine-tuned rank and role structure to incent and drive social web behavior.
Analytics that Drive Action
The ability to measure, drive business insight, and act is crucial. Without it, your community could be languishing and you would have no idea why. With more than 200 metrics, on-demand charting, and benchmarking services, you’ll have immediate access to information about user behavior – not just content – is a critical factor in managing and driving the success.
Technology Strength
Lithium has the most complete set of customer community applications and platform components, including Ideas and Tribal Knowledge Base applications, to deliver Social CRM. Today, we are the only company to have a productized integration with companies like RightNow technologies, Salesforce.com, and Omniture. We also provide a robust API framework that allows us help customers stream content from the community to other important places like product websites and portals.
Turn-key SaaS Solution
Every solution from Lithium runs on our industry-leading SaaS, SAS 70 Type II certified platform that provides turn-key, peace of mind – from hour 0, with 4-9’s availability, we insure you don’t have to fear success. Nor have to wait for resource availability or hardware from other departments. With Lithium, we’re ready-to-go and ready-to-grow at any time.