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AT&T

"The mission of AT&T is to connect people with their world, everywhere they live and work, and do it better than anyone else. We believe our community is a growing contributor in fulfilling that mission."

Molly DeMaagdSocial Media Customer Service Director

The AT&T story

AT&T’s mission is to connect people with their world, everywhere they live and work. This leading global telecom is engaging millions of customers socially through its community, to ensure they get the answers they need, often times without ever needing to pick up the phone.
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Real results

AT&T's social platform resolved 21,000 customer issues in one year and saw a 16% lift in call deflections month over month.

Customer Success E-Book
Real results

AT&T’s community

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What people are saying about AT&T