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Future Shop

"Ideas is a great step forward in how we gather and process feedback to improve both our online and in-store experiences."

Robert PearsonVP, e-Commerce
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The Future Shop story

Future Shop serves Canada’s most sophisticated electronics customers and is the #1 technology community in Canada. Their community was the winner of the $1 Million “Best Buy Chairman’s Innovation Award”. The community has over 80,000 members and over 150,000 posts to date with a four-fold growth in traffic in the past year.

Real results

Conversion rate and average basket value on Future Shop increased by 25% due to community engagement around their products and services.

Customer Success E-Book
Real results

Future Shop’s community

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