"Customers using our forum had an average of 1 min. 48 sec. shorter duration over 19k calls – that equates to over 570 hours. Contributions from our superusers and members play a vital role in delivering great service cross-channel. With Lithium's help, Sky is constantly looking to deliver on their customer promise to ‘Believe in Better’."
Sky operates the most comprehensive multi-channel, multi-platform television service in the UK and Ireland. Over 10.4 million households across the UK and Ireland enjoy an unprecedented choice of movies, news, entertainment, arts and sports channels.