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"Customers using our forum had an average of 1 min. 48 sec. shorter duration over 19k calls – that equates to over 570 hours. Contributions from our superusers and members play a vital role in delivering great service cross-channel. With Lithium's help, Sky is constantly looking to deliver on their customer promise to ‘Believe in Better’."

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The Sky story

Sky operates the most comprehensive multi-channel, multi-platform television service in the UK and Ireland. Over 10.4 million households across the UK and Ireland enjoy an unprecedented choice of movies, news, entertainment, arts and sports channels.
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Real results

Sky customers prefer seeking help via social channels and are more satisfied with their experience - NPS for Twitter support is 61% and community support is 64%.

Customer Success E-Book
Real results

Sky’s community

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