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Telefónica Germany

"The community brings us much closer to our customers. It helps us to understand their needs even better—especially in services & information. This knowledge is not only used for online channels but also for the service channels that benefit from the community as well."

Daniel SperCommunity Manager

The Telefonica Germany story

Telefónica Germany is one of Germany's three main telecommunications providers, with more than 24 million customer connections and annual sales of over €5 billion. In addition to its main brand, O2, Telefónica Germany's portfolio also includes others providers like Fonic. Telefónica Germany is part of Spain's Telefónica SA, one of the largest global telecommunications companies, with 300 million customer connections and 286,000 employees worldwide.
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Real results

Telefonica's community sparked 900 customer ideas in 6 months and achieved positive ROI in just 3 months.

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Real results

Telefonica Germany’s community

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