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TomTom

Community helped TomTom handle 21,000 cases in one month, resulting in $150k savings.

Kenneth RefsgaardCommunity Manager

The TomTom story

TomTom is the world’s leading provider of in-car location and navigation products and services. As their product suite continued to expand, TomTom realized traditional support alone was not going to be a scalable solution for their customers—who were increasingly turning to the web for answers. TomTom quickly managed this challenge and capped support costs by building a rich and vibrant community filled with peer-generated solutions and active brand advocates.
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Real results

Community helped TomTom handle 21,000 cases in one month, resulting in $150k savings.

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Real results

TomTom’s community

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