Products & Solutions
Why Lithium
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Learn how to use digital strategies to drive real business results from these live customer examples.

Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Our customers rely on us to help connect, engage, and understand their total community. Most importantly, our software enables them to boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy.

Results include:

  • Influencing purchase decisions and driving sales
  • Reducing customer service costs
  • Improving customer loyalty and retention
  • Driving customer acquisition and conversion
  • Increasing agent productivity via workflow and knowledge
  • Advocating for your brand and expanding reach
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AutoDesk saw 27M unique visits to its community in a 12-month period, and has 1.4M community members.

Real Results from a Digital Platform

Learn how the Lithium platform delivered substantial, measurable ROI from 11 of our customers, including:

  • AutoDesk

    A world leader in 3D design, engineering and entertainment software, AutoDesk builds customer loyalty and increases the value of each customer by delivering on their needs before they ask. The company drives customer loyalty and product affinity through a Total Community strategy.

  • Canon

    Canon USA was determined to bring the social conversation closer to home where they could be a part of it. After extensive research and comparing the features of available forum platforms, choosing a Lithium-powered Community was, in their words, a "no-brainer."

  • MoneyGram

    In 2011, customers and prospects were coming to MoneyGram with questions, complaints and feedback on social media. They chose Lithium Social Web to respond quickly, increase effectiveness, streamline a fragmented customer support process, and mitigate risk.

After launching its community, Canon gained 1K new members per month, and sees 200K unique visitors per month.