Products & Solutions
Why Lithium
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Discover why Lithium Response is a powerful tool for serious social response.

Designed from the ground-up for social customer care teams, Lithium Response (formerly Lithium Social Web) mirrors the roles and workflows found in high-volume contact center so your agents are empowered to manage social interactions with renewed purpose.

Because at the end of the day, when your agents are productive, they’re efficiently resolving issues, changing consumer habits, delivering “wow” service and seriously differentiating themselves from the competition.

Take a look at eight ways Lithium has baked agent productivity into Lithium Response.

Download the report now

Time Warner Cable increased agent productivity by 57% with Lithium Response.

Key Features for High Agent Productivity

In this report, get the details on how Lithium Response enables your team to deliver excellent customer service through social response.

  • Discover the Eight Essentials

    • Unified Inbox
    • Keyboard Shortcuts
    • Work Queues
    • Snooze
    • Email and Text Notification
    • Agent State
    • Conversation Threading
    • Automatic Routing