Page 15 - Raise Your Game: 13 Social Success Stories
P. 15

StubHub is an online marketplace, which provides services for buyers and sellers of  ckets for sports, concerts, theater and other live entertainment events. With over 700,000 fans on Facebook, Instagram and Twi er, it was cri cal for StubHub to succeed on social channels. Learn about the secret to StubHub’s customer service success and why Lithium Response works best for their team to manage the thousands of fan inquiries on social.
300%
IMPROVEMENT IN RESPONSE TIME
INQUIRIES PER WEEK
200%+ increase
IN TWITTER FOLLOWERS
30%+ increase
IN FACEBOOK FOLLOWERS
REVIEW
12k
“We knew it was impera ve to make social an important channel for us to connect with customers. With our response approach, our fans have learned that they can trust us on social. We now have a trusted rela onship with customers on social like never before.”
— Mary C. Hill, Customer Service and Social Media Manager
SUCCESS STORY Q&A
VISIT THEM ON TWITTER





















































































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