Page 7 - Raise Your Game: 13 Social Success Stories
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StarHub is a fully integrated info-communica ons company that provides a wide range of services for TV, mobile, internet and other pla orms in Singapore. StarHub aims to provide every person, home and business in Singapore with world- class mul media services and content. In 2012, they launched an online community to be er manage customer feedback in a more structured and construc ve manner. Their community has  ourished, with sign cant results in call de ec on, support cost savings, and superuser advocacy.
S$500K
COST SAVINGS IN CUSTOMER SUPPORT
S$2.8M
SALES REVENUE GENERATED FROM COMMUNITY
32K
TOTAL COMMUNITY MEMBERS
1K COMMUNITY POSTS PER MONTH
“Our Lithium-powered community has truly helped us to fully harness the power of social media. It has enabled our company to be er engage with customers. It also has empowered today’s digital and social customer to engage with us and even co-create with our brand.”
— StarHub’s Social CRM Team
WINNING 2015 LITHY ENTRY
CASE STUDY
SUCCESS STORY VIDEO
REGIONAL 2014 LITHY WINNER





















































































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