Lithium Technologies today announced it has kicked off voting for its annual Digital CX Excellence Awards, affectionately known as “The Lithys”.
Lithium Technologies today released the State of Social Engagement 2017, its annual study that examines whether brands are using social to engage effectively with consumers.
The enterprise world is littered with jargon. One of the buzzwords du jour is “digital transformation” — a term I'm sure you’ve heard by now.
Lithium Technologies today announced findings from its State of Social Engagement 2016 study for the retail industry that uncovers how well Fortune 1000 retail brands are engaging with consumers across social platforms.
To tackle the ever-increasing volume of queries brands receive on social media, Lithium is bringing to market new capabilities within Lithium Response that let customer care agents automate simple tasks including gathering customer information and answering straightforward questions like flight updates and order status.
Lithium Technologies today announced that SANE Australia’s online community powered by Lithium, the SANE Forums, was honored at the annual The MHS Mental Health Awards for in the category of Psychosocial Support. Recognized for best practice, excellence and innovation, the SANE Forums provide a safe and anonymous online platform for those looking for mental health care, support, advice and education.
Lithium Technologies today announced the next generation of Klout Enrichments for Twitter’s Gnip 2.0 products that will provide marketers, advertisers, customer support and analytics providers with deep, meaningful data into their customers, competitors and trends.
How India is positioning itself as a Digital Powerhouse
Lithium Technologies today announced findings from its State of Social Engagement 2016 study for the travel and hospitality industry and revealed that brands fail to engage with travelers effectively on social media channels. The study was designed to determine how Fortune 1000 travel and hospitality brands interact with travelers across social media platforms.
Lithium Technologies today announced that it has been selected as one of the pioneer partners of AppSource, a new marketplace by Microsoft Corporation (NASDAQ:MSFT) for enterprises to find and use SaaS solutions from the company and its partners.