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April 4, 2017 - Thinker's 50

Three Box Leaders don’t only innovate ideas, they also innovate relationships. Lithium CEO, Robert Tarkoff’s life’s work seems to be about innovating relationships – both with his employees and with his clients. Thinker's 50 recently sat down with Tarkoff to understand how he does it.

April 3, 2017 - eMarketer

Based on the results from a December 2016 survey of US and UK internet users conducted by The Harris Poll for Lithium, it often takes only one bad experience to turn off consumers from using a travel brand.

March 29, 2017 - Business 2 Community

The promise of AI-powered systems to suggest qualified leads to a B2B sales person is very exciting. B2C contributor, Bernie Borges, shares a small sampling of those companies delivering AI-powered systems in B2B marketing and sales.

March 24, 2017 - MediaPost

Lithium CMO, Katy Keim, shares some interesting trends happening right now that all marketers should not only pay close attention to but also integrate into their day-to-day operations.

March 20, 2017 - Loyalty360

Brand loyalty is one thing, but how much is it actually worth? Once customers are brand loyal, will they remain that way for life? Not according to a compelling new study commissioned by Lithium Technologies. A new Harris Poll of more than 2,000 respondents reveals that 83 percent of U.S. consumers say having a positive customer experience with a brand is more important than the product itself.

March 20, 2017 - Digital Marketing Magazine

What is it that makes customers happy? And what’s a happy customer worth? 76 percent of UK consumers say having a positive customer experience with a brand is more important than the actual product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies. And, they are willing to spend a quarter of their disposable income – £50 per month – with brands they love based on great customer experience.

March 20, 2017 - MarketingTech

Is it the quality of the product or having a positive customer experience that creates brand loyalty? For 76% of customers, how they are treated by brands is as important as what is actually being sold, according to a study commissioned by Lithium Technologies.

March 20, 2017 - Contact Centres

British Study Finds Customer Experience is More Important than Great Products

March 19, 2017 - Social Media Today

In this episode of Bernie Borges' The Social Business Engine podcast, learn about the role of online communities in digital strategy from Lithium's Chief Community Officer, Joe Cothrel.

March 18, 2017 - KGO Radio

As a result of our Harris Poll study, our very own Rob Tarkoff participated in a live interview with KGO Radio’s consumer expert, Michael Finney, to discuss the findings. In the interview, Rob stressed how digital is the easiest way for brands to create and retain happy customers in our digital-first world.

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