At today's Lithium Network Conference, Lithium CEO Rob Tarkoff kicked off his keynote discussing innovation and how we have not always realized the moments that will change how we behave as consumers, communities and businesses.
Finally a social technology vendor has heard the growing chorus of pundits, as Lithium Technology’s Chief Marketing Officer Katy Keim likes to call them. For the past year “the pundits” and thought leaders like Brian Solis have been calling for social technology vendors to rethink how they deliver on the social promise.
Facebook and social customer-experience provider Lithium Technologies rolled out its next-generation solution today, adding features such as rich media interactions, ad hoc groups, streaming conversations, and an improved ratings and reviews module.
Enterprise tech is hot in 2012 in every way. if you're thinking of making the jump, Business Insider lists Lithium Technologies amongst others as one of the biggest, most innovative, and fastest growing enterprise startups.
For the past decade, technical support has been in the vanguard of globalisation. With the costs of intercontinental communication shrivelling to virtually nothing, phone and online customer services have migrated to wherever they can be managed most efficiently and cheaply. India blazed the trail, building a $5 billion outsourcing business on helping Westerners solve high-tech niggles.
Catch KTVU's coverage of Lithium's San Francisco expansion and hiring plans.
Mark Fidelman of Seek Omega shares a few strategies from his discussions with Dr. Michael Wu, Lithium's Principal Scientist of Analytics, about how to minimize dissatisfaction amongst the rank and file while increasing worker productivity.
The CMO Council and Lithium conducted a survey that revealed a wide divide between what marketers think consumers want vs. what consumers really want when it comes to social media. Querying over 1,300 consumers and over 120 CMOs and titled the “Variance in the Social Brand Experience study, ¦ the findings challenge marketers to better understand cognitive, behavioral, and attitudinal dynamics as they seek to integrate social media into their overall marketing mix.
Michael Wu from Lithium Technologies explains how to use human psychology to engage users
Mashable's Stacey Politi interviewed Lithium's Social Strategist, Erin Korogodsky, and others on some tips to help with improving Facebook customer support initiatives and, in turn, raising your brand’s reputation, decreasing your inbound service requests, acquiring new customers and turning infrequent customers into brand loyalists.