Internet telephony company, Skype, taps its online community, powered by Lithium Technologies, to provide customer support and product feedback.
Bloomberg Businessweek reports that Lithium Technologies Inc., a maker of social-media marketing software, hired former DemandTec Inc. executive Mark Culhane as chief financial officer as the company prepares for an initial public offering.
In a guest post for Forbes, Lithium CEO Rob Tarkoff discusses just how important it is for brands to own the social customer experience on their own domain.
Lithium Chief Scientist, Dr. Michael Wu, contributed a piece to WIRED in the UK on the widespread misunderstanding of how digital influence works despite it being such a hot topic across the industry.
The value of any data is only as valuable as the information and insights we can extract from it. Lithium's Chief Scientist, Dr. Michael Wu, discusses why we need even bigger data in TechCrunch.
Happy customers are vital to a successful business, and great experiences are vital to happy customers, says Lithium CEO Rob Tarkoff on BBC.co.uk
Weekend Sunrise sat down with Lithium VP, Australia & New Zealand, Greg Joy to discuss the importance and changing landscape of customer service in today's social world.
While influencer marketing provides brands with the leverage to reach many by engaging only a few illusive influencers, TechCrunch interviewed Lithium Chief Scientist, Dr. Michael Wu, to explore the many problems brands face around influence measurement.