Customer Success
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11-20 of 54 News Items in 2013
October 3, 2013 - Enterprise Innovation

Lithium Chief Scientist, Dr. Michael Wu, shares with Enterprise Innovation how enlisted customers can be one of your business’ most powerful assets.

October 1, 2013 - Bank Systems & Technology

Banks have seen better customer engagement by asking their customers to participate in social communities online.

September 5, 2013 - The Economist

In the Economist's new Lean Back 2.0 series, Lithium Chief Scientist Dr Michael Wu explains that the best channels for customer acquisition are not always the best for deep engagement.

September 5, 2013 - BuzzFeed

Using the internet is first and foremost a quantified experience. Every activity is assigned a number, or a metric; each action, private or public, is stored somewhere, somehow. So it’s surprising that calculating online influence is, at best, an underdeveloped, imprecise, and unreliable science. We’re submitting so much data to the world, but nobody can tell us what it amounts to. BuzzFeed interviewed Lithium's Chief Scientist, Dr. Michael Wu, on his thoughts around online influence.

September 4, 2013 - Business Week

Lithium Technologies Inc., a developer of social-networking software for companies, raised $50 million in a funding round, the latest business-technology provider to tap public-market investors in a private financing.

September 3, 2013 - Fortune

Lithium Technologies, a provider of social customer experience solutions for the enterprise, has raised $50 million in what it refers to as a "pre-IPO mezzanine financing."

September 3, 2013 - Venture Beat

Lithium Technologies just raised $50 million in its quest for dominance in the social-media marketing space.

September 3, 2013 - TechCrunch

Lithium has raised $50 million from a group of unnamed investors in what the company is calling pre-IPO mezzanine financing. Lithium will use the funding to further develop its technology platform and expand its sales and marketing.

September 3, 2013 - San Francisco Business Times

Lithium Technologies, a San Francisco provider of cloud-based customer care software and services, has raised $50 million more, the company said Tuesday.

August 14, 2013 - ZDNet

StarHub wanted a platform through which consumers could talk to each other, and found that the forum style was the best way. The StarHub Community was launched in October 2012 expressly for this purpose, and within eight months of launch, has attracted over 10,000 member registrations and 170,000 unique visitors.

11-20 of 54 2013