MyCustomer.com interviewed Lithium CMO Katy Keim in looking at the social media trends that will shape 2013 and what businesses should be focusing on to progress their strategies this year.
eConsultancy interviewed Lithium Chief Scientist, Dr. Michael Wu about the big trends in big data for the upcoming year and what he is looking at for his research in 2013.
Aspect Software is acting on the theory that if social media is to become a first-class channel for customer service, it needs to be managed out of the same contact center that handles inquiries by phone, email and other channels. Aspect Social, the product it is introducing based on a partnership with Lithium Software, represents the beginning of that strategy.
Lithium CEO, Rob Tarkoff, shares his thoughts in Huffington Post about how the resulting explosion of user-generated-content (UGC) has indelibly changed our economy and what successful companies have done to navigate this change.