Klout released a completely redesigned iOS app. The newest version of the app reflects the company's recent shift from focusing on measuring individuals' Klout scores, to actively helping its users raise their scores.
Klout CEO Joe Fernandez and Lithium Technologies CEO Robert Tarkoff on the companies and how Lithium will benefit from its acquisition of Klout.
Social media can be a good channel for dealing with unhappy customers and turn happy ones into advocates, but you must have a plan, according to the discussions during the Lean back Live livestream at South by Southwest Interactive. In these clips from the live video chat, Monty Hamilton, digital operations lead at Telstra Digital, and Dave Evans, VP of social strategy at Lithium Technologies, discussed the subtleties of handling customer care via social media with Jeff Pundyk, The Economist Group’s VP content marketing and strategy.
Lithium Technologies Inc. confirmed its acquisition of the social Web company Klout Inc., which was an early player in measuring people’s influence online.
Lithium Technologies today acknowledged it had bought Klout, a deal Re/code reported more than a month ago. This is an all-stock deal for two private companies, so there’s no real dollar value, but Fortune’s report last night of a $200 million price was a rather generous interpretation, according to sources.
Forbes interviewed Lithium Chief Scientist, Dr. Michael Wu, about how Lithium is using data differently to identify patterns and build new models to predict future actions for their clients.
Banks must accept that the customer journey has changed in fundamental ways.
Dave Evans discusses the opportunity for brands to redefine themselves during a crisis by being open and transparent.
Huge funding rounds may set dozens of tech firms up for IPOs — or help them stay away from the public fray.
How customer communities can help banks address customer service challenges in the age of social media.