Customer Success
USA USA UK France Deutschland APAC
81-90 of 100 News Items in 2015
March 30, 2015 - ZDNet

Deep inside Telstra's Adelaide office, a team of 30 has been recruited to answer between 1,000 and 1,500 tweets, Facebook comments, and Crowdsupport posts as the company looks to become truly digital.

February 25, 2015 - B2B Marketing

Dave Evans, Vice President of Social Strategy at Lithium, discusses how to find the perfect social analytics platform.

February 25, 2015 - Huffington Post

Social media is a big part of anyone who want to share their message with the world! So, all those fighting the power of social media... stop it! Give in, you're fighting a losing battle. Tools like IFTTT, Buffer, and Klout make it so much easier to swallow. Before you know it, you'll be a social media pro, or not! At the very least, you'll be running with the mustangs instead of trying to get the ol' mule to move.

February 20, 2015 - Marketing Land

Snapchat recently launched its "Discover" feature, and columnist Katy Keim explains why marketers should care.

February 18, 2015 - The Drum

Price isn’t the only metric customers are looking for when it comes to choosing their retailer. Customer experience and service is becoming the new battlefield of the UK retail industry. Katy Keim shares her thoughts on how grocery retailers can put customers back into the heart of the operation.

February 17, 2015 - Inc. Magazine

Many people call it "fluffy" or not a true indicator of online influence. But the simple fact is, Klout still wields great influence itself.

February 16, 2015 - CMO Magazine

SANE Australia details how an investment into forums technology in enabling it to help interaction between Australians with a mental illness

February 16, 2015 - MediaPost

We spend tons of time reading the trade press and business mags to better understand engagement and its many shades of grey. But sometimes, in spite of all those great published insights, a light bulb goes off when and where you least expect it. Lithium CMO and MarketingDaily contributor Katy Keim shares her thoughts on what "The Tonight Show's" Jimmy Fallon teaches us about engagement.

February 12, 2015 - Houston Chronicle

Don’t wait for the Sunday circulars to figure out the best food deals in Houston. Just use Twitter. Lithium used its recent acquisition Klout to determine the rankings for the best Twitter accounts in the competitive world of selling you things to eat.

February 4, 2015 - destinationCRM

The social community platform has become an effective customer service tool.

81-90 of 100 2015