Leading Analyst Firm Evaluates Lithium Technologies as Customer Community Software Vendor
Emeryville, Calif. - March 14, 2012 – Lithium Technologies, the leader in Social Customer Experience, today announced it has been recognized as a customer community software vendor in the Gartner, Inc. Critical Capabilities for Peer-to-Peer Customer Community Software research report (1). Lithium received a score of 4.6 on a scale of 1.0 (lowest ranking) to 5.0 (highest ranking) in "Overall Score in Use Cases."
By use-case category, Lithium scored 4.7 in customer support; 4.7 in commerce; 4.6 in product development; 4.6 in lead generation; and 4.5 in collaboration.
The annual report helps marketing, customer service, IT and social media managers make social CRM purchasing decisions. It evaluates peer-to-peer customer community software vendors based on their "Critical Capabilities" (content creation, knowledge management, member management and agile social platform) and "Use Cases" (customer support, commerce, product development, lead generation and collaboration).
"Peer-to-peer communities have arisen as an essential tool in the customer service and support department's collaborative answers and case resolution toolbox," according to the Gartner Research report (1).
Lithium President and Chief Executive Officer Rob Tarkoff said: "Lithium is passionate about helping our customers foster meaningful community engagement to drive brand awareness and engagement while, critically, delivering real ROI. It is exceptionally gratifying to have this passion and commitment to our customers' success recognized in Gartner's 'Critical Capabilities for Peer-to-Peer Customer Community Software' report."
We help great companies build brand nations for their most engaged customers. With Lithium, clients such as Best Buy, AT&T, Sephora, Univision, and PayPal turn their customers' passion into marketing, product development, sales, and customer service assets. For more information, visit lithium.com, or connect with us on Twitter, Facebook and our own nation–the Lithosphere. Lithium is privately held with headquarters in Emeryville, California.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
(1) Gartner, Inc., "Critical Capabilities for Peer-to-Peer Customer Community Software" by Jenny Sussin, Michael Maoz, Adam Sarner, 30 January 2012.