Lithium joins SAP® PartnerEdge® Program as an SAP Software Solution and Technology Partner
Lithium's Community Solutions Extend SAP’s Web Channel Products With User-Generated Content, Customer-To-Customer Advice And Help
Lithium Network Conference, SAN FRANCISCO & Munich - April 24, 2013 - Lithium Technologies, the leader in Social Customer Experience, today announced that it joins the SAP® PartnerEdge® program as an SAP software solution and technology partner.
Web channel products by SAP can now be extended by Lithium's community functions and user-generated content. Lithium’s goal is to supply customers with the full scope of functions they need for an optimum purchasing experience, giving shoppers the chance to post product feedback and provide advice and help for others. Lithium’s community solutions will support SAP's shopping cart, catalog and shop systems by adding review, rating and help functions (Q&A).
Demand is particularly growing for community-based social support. Lithium's community solutions also offer the option of automating processes and making use of existing information to complement customer profiles and customer history in the SAP Customer Relationship Management (SAP CRM) application. In addition, the advice and help provided by customers to customers in communities is an important factor in significantly lowering companies' support costs.
Lithium manages German-speaking communities for major clients including HP, Skype, Sony Playstation, O2 and Helsana -- comprehensive proof of its market-leading expertise in customer experience services and community building and expansion.
About Lithium Technologies
Lithium helps companies unlock the passion of their customers. Lithium software powers amazing Social Customer Experiences for more than 400 iconic brands including AT&T, BT, Best Buy, Indosat, Sephora, Skype and Telstra. Lithium helps companies grow brand advocacy, drive sales, reduce costs and accelerate innovation to create social communities that redefine the customer experience. For more information, visit lithium.com, or connect with us on Twitter, Facebook and our own community–the Lithosphere. Lithium is privately held with corporate headquarters in Emeryville, Calif. and offices in Europe, Asia and Australia.
The Lithium® logo is a registered Service Mark of Lithium Technologies. All trademarks and product names are the property of their respective owners.
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