New analytics offerings let brands measure overall customer satisfaction, benchmark performance, and gauge actual business impact communities are driving
Lithium Technologies today announced an expansion to its analytics portfolio that adds Value Analytics and Lithium Cohort Benchmarking.
Total Community Platform Empowers Lithium Customers to Deliver Better Customer Experiences on Social Channels
Lithium Technologies today announced it is shipping a series of new products and enhancements for its platform that give users an improved customer experience across devices, the ability to more easily share and receive rich media, better ways to discover content, and more ways to share opinions and advice with peers.
Scientific Peer-Reviewed Paper on Measuring Influence Across Social Networks Presented by Lithium Technologies Data Team at IEEE BigData 2015 Conference
An academic paper by the Lithium Technologies Klout data science team, “Klout Score: Measuring Influence Across Multiple Social Networks,” has been accepted by the Institute of Electrical and Electronics Engineers (IEEE).
Klout Score Powers Definitive Guide to Brands Winning Greater Customer Engagement
As a company with one of the largest digital footprints in the world, Lithium Technologies today announced the definitive list of brands that are leveraging social approaches to connect, build trust and drive advocacy with customers, ultimately resulting in greater customer engagement.
Lithium is the proud recipient of this year’s WebAward for Best Computer: Software Website for lithium.com.View Full Release
Study finds brands are unable to keep up with increasing UK customer demands
As National Customer Service Week commences today in the UK, new survey results suggest that more than 15 million UK adults rank being stuck on hold with a telephone operator their top annoyance of 2015.
Nine Digital Channels Included in World's Most Comprehensive Measure of Online Influence
Lithium Technologies announced that the company’s Klout Score algorithm now incorporates YouTube data including views, shares, and likes/dislikes for content a user or brand has created and posted.
It’s Time for Digital Professionals to Go Back to School
Lithium Technologies today announced the availability of its global Social Response Certification, a training program for digital professionals to enhance and strengthen their skills using social technologies to meet customers’ extreme expectations.
Combining of vast data sets across email and social provides a unified customer profile for targeted, personalized marketing
Epsilon, the global leader in creating connections between people and brands, today announced a strategic partnership with online social analytics leader Klout, a Lithium brand.
Recognized for Holistic Vision of Providing Clients with a Total Community Strategy
Lithium Technologies today announced that it has been recognized by Forrester Research, Inc. as a leader in the “The Forrester Wave™: Social Depth Platforms, Q2 2015” report.