Lithium Celebrates 2017 Lithy Awards Winners
Comcast, Fitbit and Southwest Recognized for Achieving Outstanding Results in Digital Customer Experience
SAN FRANCISCO – June 15, 2017 – Lithium Technologies today announced the winners of its seventh annual Digital CX Excellence Awards, affectionately known as the Lithys. This year’s awards topped last year’s record-breaking number of submissions, reaching a total of 130 submissions from 72 global brands. Submissions spanned across numerous industries including: travel and hospitality, communications service providers, technology, financial services, media and retail.
Consisting of eight categories, the annual Lithy Awards recognize Lithium customers for delivering world-class digital customer experiences and achieving stellar results. This year’s panel of judges – Social Care Expert and Thought Leader, Dan Gingiss, SVP and Digital Lead of Avanade, Jason Hunt, and Chief Digital Officer of Nasdaq, Josh Machiz – helped determine the winners. All submissions can be reviewed on the Lithium Community.
“Our customers completely upped the ante for the 2017 Lithy Awards, and every single submission showcased strong implementations of our platform to drive truly transformative results,” said Rob Tarkoff, President and CEO of Lithium Technologies. “This year’s string of winners represented a wide variety of industries, and we’re honored to be our customers’ engagement platform of choice to create awesome digital customer experiences.”
The winners of the 2017 Lithy Awards are:
Digital CX All-Star
Finalists: AGL, Sprint
Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints.
Social Marketing Champion
Finalists: Post Office UK, Sky
Recognizes a social campaign that has successfully acquired customers, served customers and grew a customer base.
Social Support Champion
Finalists: Constant Contact, Rogers
Recognizes a brand that has executed excellent social customer service/support at scale.
Support Savings Titan
Finalists: F-Secure, Zuora
Recognizes a brand that has best demonstrated significant bottom-line cost efficiencies and support savings for their business.
Finalists: du, Southwest
Recognizes a brand with the most impactful topline business results across community and other social platforms.
Digital Design Excellence
Finalists: Airbnb, YouTube
Recognizes a brand with the most impressive and engaging design on digital, as well as a beautifully designed UI with consistency across devices and networks.
Surprise & Delight
Finalists: T-Mobile, TechStyle
Recognizes a brand that goes the extra mile to “surprise and delight” customers on social media and generate a positive impact on a local, national, or global level leveraging social media.
Regional Star- North America
About Lithium: Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T and Sephora.
Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.
Lithium has a massive digital footprint with approximately 480 million new digital interactions analyzed daily, 100 million monthly visitors across its Online Communities, and 850 million online profiles scored through Klout.
The Lithium® logo is a registered Service Mark of Lithium Technologies. All other trademarks and product names are the property of their respective owners.