Move reinforces Lithium’s commitment to external online communities, lets Jive focus on delivering industry’s leading interactive intranet solution
SAN FRANCISCO – August 29, 2017 – Lithium Technologies, Inc., the market leader in social media management and online community products, today announced it has entered into a definitive agreement to acquire Jive Software’s external community business from Jive Software, an Aurea company. Terms of the transaction were not disclosed.
“Lithium and Jive have both been forward thinking in the digital customer experience market for many years. Bringing Jive-x customers into the Lithium portfolio will give these customers access to our cumulative knowledge and the best innovation of both products, delivering significant business value for all,” said Rob Tarkoff, president and CEO of Lithium. “During this transition, we will be focused on ensuring continuity of service for all Jive-x customers. We will continue to offer the Jive-x solution and are committed to providing continued, excellent support for the customers and the platform. We believe that all customers will benefit from our continued investment into the community product category and enhanced access to integrated social media management capabilities over time.”
This move combines two of the industry’s most innovative technologies and customer bases, and will enable Lithium to deliver a broader set of Community features and leading capabilities for all customers. Specific details will be communicated directly to both Jive-x and Lithium customers.
“We believe all Jive customers will benefit from this transaction through increased focus on their distinct needs. Jive-x customers will enjoy Lithium’s exclusive focus on external communities, while Jive-n customers will benefit as we intensify focus on serving as the gateway to an enterprise’s most important assets – its knowledge and people,” said Scott Brighton, CEO of Aurea. “Jive will deepen its commitment to creating true enterprise-wide collaboration in an increasingly complex, fractured and global business environment."
The transaction is subject to customary closing conditions, including customary regulatory approvals.
Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T and Sephora. Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment. Lithium has a massive digital footprint with approximately 480 million new digital interactions analyzed daily, 100 million monthly visitors across its Online Communities, and 850 million online profiles scored through Klout.
Aurea is the technology behind some of the world’s greatest customer experiences, for the largest and most successful brands. Aurea’s platform, engagement and vertical solutions help companies create exceptional, end-to-end experiences for their customers – driving both retention and growth. Aurea’s products include process management, messaging, customer relationship management, email marketing, and collaboration software, as well as industry solutions for retail, insurance, energy and life sciences. Aurea is an affiliate of ESW Capital. More information can be found at www.aurea.com.
Jive Software, part of the Aurea family of customer experience solutions, is the leader in accelerating workplace digital transformation for organizations, enabling people to work better together. The company provides industry-leading Interactive Intranet and External Community solutions that connect people, information and ideas to help businesses outpace their competitors. With more than 30 million users worldwide and customers in virtually every industry, Jive is consistently recognized as a leader by top analyst firms, including Gartner Inc., Ovum and Aragon Research. More information can be found at www.jivesoftware.com or the Jive Blog.
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