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Press Releases

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101-110 of 144 Press Releases
April 24, 2013

Lithium Technologies, the leader in Social Customer Experience, today unveiled Lithium Social Intelligence™ a next-generation analytics product designed to help brands measure social ROI and improve the performance of social customer programs. Lithium Social Intelligence uses a unique combination of social science, real-time performance metrics and native web analytics to give brands unprecedented insight into customer engagement across both online communities and social networks.

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April 24, 2013

Lithium Technologies, the leader in Social Customer Experience, today announced that it joins the SAP® PartnerEdge® program as an SAP software solution and technology partner.

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April 23, 2013

Lithium Technologies, the leader in Social Customer Experience, today kicked off its Lithium Network Conference (LiNC) 2013. During the three-day event, Lithium will unveil significant technology breakthroughs and strategies that provide brands with a blueprint to drive a transformational change by engaging with social customers across their own web properties and applications, as well as public social networks.

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April 8, 2013

Lithium Technologies, the leader in Social Customer Experience, today announced its lineup of speakers and session tracks for its upcoming Lithium Network Conference (LiNC) 2013. This year’s event will feature keynotes from acclaimed statistician, political forecaster and New York Times best-selling author Nate Silver, as well as a broad cross section of the world’s biggest brands and Lithium CEO Rob Tarkoff.

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February 21, 2013

Lithium Technologies, the leader in Social Customer Experience, today announced it has promoted Misha Logvinov to the newly created role of Senior Vice President and Chief Customer Officer (CCO). This promotion builds on Lithium’s relentless focus on the long-term success of its global customers.

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February 19, 2013

Lithium Technologies, the leader in Social Customer Experience, today published results from a global study that reveals telecoms that invest in on-domain social platforms have more confidence in the customer experiences they deliver. As it becomes increasingly difficult for telecoms to deliver exceptional customer experiences, those infusing social across their entire businesses have emerged as clear market leaders.

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January 7, 2013

Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimization, today announced the launch of Aspect® Social, a cloud-based offering that aligns interactions organizations have with customers on Facebook, Twitter, blogs and online communities with their overall customer contact operations. Companies can move beyond passive social channel monitoring and delivering ad-hoc responses, to empowering contact center agents to expertly act in a disciplined, timely way on inquiries or comments in the social sphere or even proactively engage customers in anticipation of disruptive events such as power outages or travel delays.

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December 13, 2012

Lithium Technologies, the leader in Social Customer Experience, today unveiled plans to relocate its headquarters to San Francisco, more than doubling its size to accommodate the company’s growth and increasing Lithium’s ability to attract key talent from across the Bay Area.

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December 3, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced that it has named Mark Culhane as its new Chief Financial Officer. With more than three decades experience as an industry financial leader, Culhane further solidifies the company’s executive team as Lithium continues to enjoy strong growth on increasing demand for its cloud-based platform.

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October 9, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced that it has acquired Social Dynamx, an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. The combined strengths of Lithium and Social Dynamx provide companies with a fully integrated social customer experience across communities on websites, public social networks and mobile devices.

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101-110 of 144 Press Releases