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111-120 of 148 Press Releases
January 7, 2013

Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimization, today announced the launch of Aspect® Social, a cloud-based offering that aligns interactions organizations have with customers on Facebook, Twitter, blogs and online communities with their overall customer contact operations. Companies can move beyond passive social channel monitoring and delivering ad-hoc responses, to empowering contact center agents to expertly act in a disciplined, timely way on inquiries or comments in the social sphere or even proactively engage customers in anticipation of disruptive events such as power outages or travel delays.

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December 13, 2012

Lithium Technologies, the leader in Social Customer Experience, today unveiled plans to relocate its headquarters to San Francisco, more than doubling its size to accommodate the company’s growth and increasing Lithium’s ability to attract key talent from across the Bay Area.

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December 3, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced that it has named Mark Culhane as its new Chief Financial Officer. With more than three decades experience as an industry financial leader, Culhane further solidifies the company’s executive team as Lithium continues to enjoy strong growth on increasing demand for its cloud-based platform.

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October 9, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced that it has acquired Social Dynamx, an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. The combined strengths of Lithium and Social Dynamx provide companies with a fully integrated social customer experience across communities on websites, public social networks and mobile devices.

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October 1, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced it has been recognized by Gartner, Inc. in the Leaders Quadrant of the Social CRM Magic Quadrant (1). The annual report tracks trends in the Social CRM market and analyzes key market qualities. Lithium’s inclusion in the Magic Quadrant is based on Gartner’s evaluation of the company’s ability to execute on social strategy and overarching vision.

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October 1, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced that is has named Sunil Rajasekar as Senior Vice President of Engineering to drive the ongoing expansion of Lithium’s award-winning platform while continuing to rapidly scale the company’s engineering organization.

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August 1, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced it has appointed business strategist and technology marketing visionary, Geoffrey Moore, to its board of directors. Moore brings expertise and insight in market development and strategies that will further strengthen Lithium’s leadership team as the company continues its rapid growth.

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June 28, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced the official opening of its Sydney office as the company continues to expand its capabilities and enjoy strong momentum across the Asia-Pacific region. The establishment of Lithium’s dedicated Australia-New Zealand operations comes as leading global brands increasingly recognise that social, mobile and cloud technologies have radically changed how they must deliver customer experiences.

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May 4, 2012

Lithium Technologies, the leader in Social Customer Experience, today unveiled new research showing that while consumers and marketers both say that interacting through social media has strong benefits, there is still more engagement and interaction required by both groups.

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May 4, 2012

Lithium Technologies, the leader in Social Customer Experience, today unveiled its new Social Tornado framework that enables brands to set a strategic context for social customer initiatives that improves both the power and performance of their social programs. The framework was developed in collaboration with Geoffrey Moore, business strategist and best-selling author of “Crossing the Chasm,” “Inside the Tornado” and, most recently, “Escape Velocity.”

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111-120 of 148 Press Releases