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Press Releases

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121-130 of 149 Press Releases
May 4, 2012

Lithium Technologies, the leader in Social Customer Experience, today unveiled its new Social Tornado framework that enables brands to set a strategic context for social customer initiatives that improves both the power and performance of their social programs. The framework was developed in collaboration with Geoffrey Moore, business strategist and best-selling author of “Crossing the Chasm,” “Inside the Tornado” and, most recently, “Escape Velocity.”

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May 3, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced its next-generation social marketing solution designed to help brands deepen engagement with customers. The new Lithium Social Marketing Solution™ adds new features to its platform, including rich media interactions, ad hoc groups, streaming conversations, and a powerful new ratings and reviews module.

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May 3, 2012

Lithium Technologies, the leader in Social Customer Experience, today unveiled a new product that reduces the cost of handling customer issues in social channels: Lithium Response. Lithium’s latest product addition expands the industry’s most comprehensive social support solution to encompass online self-service, peer-to-peer communities and the contact center.

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May 3, 2012

Lithium Technologies, the leader in Social Customer Experience, today kicked off its Lithium Network Conference (LiNC) 2012 where it is unveiling key innovations and advances in social marketing and support, and new strategic offerings. The company also announced its recent expansion into the Asia-Pacific market with the establishment of a new regional headquarters in Singapore.

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April 24, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced the final lineup of the Lithium Network Conference (LiNC) 2012, taking place at the InterContinental Hotel, San Francisco from May 2 to 4. The nearly sold out annual gathering will bring together hundreds of Lithium’s clients – “heroes” who are leading business transformation and creating multimillion dollar ROI for their companies.

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March 14, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced it has been recognized as a customer community software vendor in the Gartner, Inc. Critical Capabilities for Peer-to-Peer Customer Community Software research report (1). Lithium received a score of 4.6 on a scale of 1.0 (lowest ranking) to 5.0 (highest ranking) in "Overall Score in Use Cases."

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March 1, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced the opening of its Paris office as the company continues to enjoy strong momentum in its international business. Lithium also announced that France's retailer Groupe Casino has built its C'Vous community on Lithium's social customer experience platform, marking a key recent customer win in the EMEA market.

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January 5, 2012

Lithium Technologies, the leader in Social Customer Experience, today announced that it has completed a $53.4 million round of financing, led by prominent new investor New Enterprise Associates and including new investor SAP Ventures as well as all existing Lithium investors and several key industry advisors. The financing round will accelerate Lithium’s growth and cement its leadership position in the fast-growing market for cloud-based Social Customer Experience solutions.

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December 8, 2011

Consumers are positively engaged and highly loyal to the brands they choose to follow and “like” on social networking sites like Facebook, Twitter, LinkedIn and others. But according to the findings of the Chief Marketing Officer (CMO) Council’s new "Variance in the Social Brand Experience" study, consumers also have high expectations that social brands will offer unique experiences, savings, promotions, and even games as part of their social engagement.

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December 5, 2011

Lithium Technologies, the leader in Social Customer Solutions, today announced that it has earned International Organization for Standardization (ISO) certification for information security, further affirming its rigorous adherence to security best practices in all phases of product development and customer deployment of its social business software for customers worldwide.

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121-130 of 149 Press Releases