Study finds brands are unable to keep up with increasing UK customer demands
As National Customer Service Week commences today in the UK, new survey results suggest that more than 15 million UK adults rank being stuck on hold with a telephone operator their top annoyance of 2015.
Nine Digital Channels Included in World's Most Comprehensive Measure of Online Influence
Lithium Technologies announced that the company’s Klout Score algorithm now incorporates YouTube data including views, shares, and likes/dislikes for content a user or brand has created and posted.
It’s Time for Digital Professionals to Go Back to School
Lithium Technologies today announced the availability of its global Social Response Certification, a training program for digital professionals to enhance and strengthen their skills using social technologies to meet customers’ extreme expectations.
Combining of vast data sets across email and social provides a unified customer profile for targeted, personalized marketing
Epsilon, the global leader in creating connections between people and brands, today announced a strategic partnership with online social analytics leader Klout, a Lithium brand.
Recognized for Holistic Vision of Providing Clients with a Total Community Strategy
Lithium Technologies today announced that it has been recognized by Forrester Research, Inc. as a leader in the “The Forrester Wave™: Social Depth Platforms, Q2 2015” report.
Integration of Klout data will empower Wayin customers to identify and amplify relevant, impactful content from top influencers
A new integration between social media intelligence and marketing software company Wayin and online social analytics leader Klout will help brand marketers and media outlets better understand conversations taking place on Twitter, Facebook and Instagram to act upon them in meaningful ways.
LiNC Ceremony Highlights Best Customer Innovations and Digital Transformation Results
Lithium Technologies today announced the winners of the fifth annual Lithium Digital Customer Excellence Awards, affectionately known as the Lithys.
Lithium Becomes Strategic Partner for Microsoft Dynamics CRM
Lithium Technologies and Microsoft Corporation (NASDAQ:MSFT) have signed a strategic alliance agreement to integrate Lithium social interactions and community data into Microsoft Dynamics CRM.
42% of Business Leaders Say Consumers Shame Them on Social Media
Lithium Technologies shared results from its online survey – conducted on its behalf by Harris Poll in April and May 2015 among over 300 corporate executives who work at a company with revenue of $1B or more – showing that big business in America is feeling the effects of rising consumer expectations.
Company Unveils Lithium Social Web & Community Enhancements Plus Integrated Profile to Improve the Customer Experience Across Digital Channels
Lithium Technologies used its 2015 LiNC Conference to launch the biggest product rollout in the company’s history, tied together in an ambitious Total Community strategy.