Lithium
Products
Customer Success
Resources
About
Community
USA USA UK France Deutschland APAC

UK News & Press Releases

1-10 of 119 News Items
March 20, 2017 - Digital Marketing Magazine

What is it that makes customers happy? And what’s a happy customer worth? 76 percent of UK consumers say having a positive customer experience with a brand is more important than the actual product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies. And, they are willing to spend a quarter of their disposable income – £50 per month – with brands they love based on great customer experience.

March 20, 2017 - Contact Centres

British Study Finds Customer Experience is More Important than Great Products

March 20, 2017

What makes customers happy? And what’s a happy customer worth? Eighty-three percent of U.S. consumers say having a positive customer experience with a brand is more important than the product itself, a new study by Harris Poll of 2,000 respondents reveals.

March 20, 2017

Seventy-six percent of UK consumers say having a positive customer experience with a brand is more important than the product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies.

March 10, 2017 - Telegraph

The rise of millennials and globalisation means businesses need to operate 24-hour globally, in order to remain competitive.

March 1, 2017

Lithium Technologies today announced support for SMS and WeChat, empowering businesses to manage millions of 1:1 conversations with customers across the globe.

Feb. 27, 2017 - ClickZ

How do companies go about improving their social media customer care? Leslie Jordan of Lithium, Anthony Kronshage of TELUS, Chris Brennan of Scottish Power, and Andrew Warren-Payne of ClickZ shared insights and strategies to creating customer delight through social media care on a recent webcast, now available on-demand.

Feb. 13, 2017 - CMSWire

The enterprise world is littered with jargon. One of the buzzwords du jour is “digital transformation” — a term I'm sure you’ve heard by now.

February 8, 2017

Lithium Technologies announced Spotify has implemented the Lithium Reach social media marketing solution.

January 24, 2017 - CXM

With 2017 now in full swing, Lithium CMO, Katy Keim, takes a quick look at five trends from last year that will likely gain momentum as the year rolls on.

1-10 of 119 News Items