Comcast, Fitbit and Southwest Recognized for Achieving Outstanding Results in Digital Customer Experience
Lithium Technologies today announced it has been named a leader by Forrester Research Inc. in “The Forrester Wave™: Social Media Management Solutions, Q2 2017” report.
Lithium Technologies, Inc., the market leader in cloud-based social media management and online community solutions, today announced that it has entered into a definitive agreement to be acquired by Vista Equity Partners ("Vista"), a leading private equity firm focused on investments in software, data and technology-enabled businesses.
What is it that makes customers happy? And what’s a happy customer worth? 76 percent of UK consumers say having a positive customer experience with a brand is more important than the actual product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies.
If the customer hasn't been your primary marketing focus, the time is now. In an era where consumers have more options and opinions than ever, marketers must be customer-centric in everything they do. Lithium's 2017 State of Social Engagement Study encourages all marketers to emphasize engagement by listening and giving customers what they need.
Lithium Technologies today announced that it is hosting three events this summer: The 2017 Lithy Awards Ball, LiNC Local London and LiNC Local Sydney. The events, which are open to Lithium customers and partners, will highlight the importance and impact of delivering great digital customer experiences (CX).
Lithium Technologies today announced it has kicked off voting for its annual Digital CX Excellence Awards, affectionately known as “The Lithys”.
Nearly every brand are stuck in "broadcast mode", relying on push tactics when it comes to social media, rather than engaging with advocates and influencers, according to new research. Lithium Technologies' State of Social Engagement 2017 report shows that just 1% build relationships with brand advocates and influencers.
Lithium Technologies today released the State of Social Engagement 2017, its annual study that examines whether brands are using social to engage effectively with consumers.
What makes consumers happy today goes way beyond how they feel about your product alone. Lithium SVP Marketing, Dayle Hall, shares a few things brands can do to win customers for life.