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UK News & Press Releases

1-10 of 122 News Items
May 15, 2017

Lithium Technologies today announced it has kicked off voting for its annual Digital CX Excellence Awards, affectionately known as “The Lithys”.

May 11, 2017

Lithium Technologies today released the State of Social Engagement 2017, its annual study that examines whether brands are using social to engage effectively with consumers.

May 5, 2017 - Global Banking & Finance

A new study shows 62 percent of UK adults would prefer to do their banking online than in a physical branch. However, only 23 percent currently trust the information they receive online from banks, with in-person banking remaining the most trusted source of information for 58 percent of UK adults. Commissioned by Lithium Technologies, the study of 2,000 UK adults uncovers a significant opportunity for financial institutions who can crack the code and build trust with consumers on digital channels.

May 4, 2017

Commissioned by Lithium Technologies, the study of 2,000 UK adults uncovers a significant opportunity for financial institutions who can crack the code and build trust with consumers on digital channels. [

March 20, 2017 - Digital Marketing Magazine

What is it that makes customers happy? And what’s a happy customer worth? 76 percent of UK consumers say having a positive customer experience with a brand is more important than the actual product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies. And, they are willing to spend a quarter of their disposable income – £50 per month – with brands they love based on great customer experience.

March 20, 2017 - Contact Centres

British Study Finds Customer Experience is More Important than Great Products

March 20, 2017

What makes customers happy? And what’s a happy customer worth? Eighty-three percent of U.S. consumers say having a positive customer experience with a brand is more important than the product itself, a new study by Harris Poll of 2,000 respondents reveals.

March 20, 2017

Seventy-six percent of UK consumers say having a positive customer experience with a brand is more important than the product itself, according to the results of a new Harris Poll study of 1,000 UK adults, commissioned by Lithium Technologies.

March 10, 2017 - Telegraph

The rise of millennials and globalisation means businesses need to operate 24-hour globally, in order to remain competitive.

March 1, 2017

Lithium Technologies today announced support for SMS and WeChat, empowering businesses to manage millions of 1:1 conversations with customers across the globe.

1-10 of 122 News Items