Customer Success
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Online Communities

Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Publishing

Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response

Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

The Lithium Engagement Platform


Social Media Management

Your customers are on every social network, right now, sharing their experiences. With Lithium, you can connect your customers, content and conversations at the right digital moment.

All of the above products and features, plus:

  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

Support Offerings

Fast response times and personalized support. The most popular option for the majority of customers.
Get an assigned technical account manager and our fastest response times for mission critical environments.