Know your customers in every dimension. Be 3D.

Lithium's Engagement Platform takes you beyond the narrow one dimensional view of CRM transactional data to help you compete more effectively and provide a better digital customer experience. See more. Know more. Do more.

Why Lithium?

This is the Age of Extreme Expectations

This is the Age of Extreme Expectations

Customers are looking for amazing digital experiences. They want:

  • Instant response, 24x7
  • Direct connection through social channels
  • Questions answered, problems solved
  • Action from their feedback and ideas
  • Loyalty rewarded, influence respected
Lithium helps you acquire, serve and grow

Lithium helps you acquire, serve and grow

Your customers are on every social network, right now, sharing their experiences. With Lithium, you have the power to create a trusted connection with your most passionate customers.

  • Plan, publish and analyze social campaigns
  • Respond and engage on social networks
  • Steer online conversations to a community that you build and own
  • Activate superfans and drive advocacy
  • Crowdsource ideas and innovation from your best customers

Real results from brands like you

Sony
4MM

total benefit generated using Lithium community

Telstra
76%

community generated growth in knowledge-based articles

Covered CA
250%

increase in positive sentiment conversion

Cisco
47%

increase in articles published annually

Post Office UK
113%

increase in subscribers through development of engaging content

Real results from a single platform

Lithium allows you to connect customers, content and conversations at the right digital moment.

​Value you can measure

​Value you can measure

  • Improve customer satisfaction
  • Lower service costs
  • Boost loyalty and retention
  • Grow brand advocacy
  • Accelerate conversions
  • Crowdsource new ideas

Contact Us

If you're ready to see what amazing social customer experience software looks like, tell us more about yourself and we'll be in touch.