London Training Week

26-29 March 2018

Agenda

  • 09:00-12:00:

    Morning Session

  • 12:00–13:00:

    Lunch

  • 13:00–16:00:

    Afternoon Session

  • 16:00–18:00:

    Certification Exam

Please see descriptions
below for pricing.

Ask about our group discounts.

Education will respond to registration
inquiries within 1 business day.
Monday, 26 March 2018

Community Configuration & Administration

Location: Lithium London Office - 36-38 Hatton Garden, London, EC1N 8EB, UK

Price: GBP 600 per seat

Course duration: approximately 8 hours (including lunch)

Target Audience: Beginner/Intermediate Community Managers and Administrators

Designed for Community Managers and Administrators who are new to or relatively inexperienced with the Lithium platform, this course introduces users to the Community Admin—the control center for configuring the primary settings and performing ongoing administration. Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings.

Topics covered include:

  • Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base
  • Community Structure and the rules for promulgation of settings
  • Permissions and roles
  • Ranks
  • Studio features for Community Managers
  • Moderator Tools
  • Measurement through Metrics and Lithium Social Intelligence (LSI)
  • Community Health Index (CHI)
  • Accessing Help and Documentation
Tuesday, 27 March 2018

Community Management Certification Level II

Location: Lithium London Office - 36-38 Hatton Garden, London, EC1N 8EB, UK

Price: GBP 650 per seat

Are you one of the 500+ people who are Lithium Certified Community Managers? It's time to take it to the next level with Community Management Certification II. Community Manager Certification II prepares you to achieve higher performance in four areas:

  1. Growing community membership and participation
  2. Developing and managing super users
  3. Managing company participation
  4. Driving business transformation

For each area, you’ll learn the key challenges faced, the tactics that separate success from failure, and the elements that make a program complete. Building on the foundation laid with Community Manager I, this new course includes more data points, deeper case examples, new reusable assets, and more opportunities to collaborate with fellow attendees.

The course is designed for community managers, executive or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today. Those who successfully complete the course and exam will earn Lithium’s new Level 2 Certification in Community Management.

The program includes six hours of live training from Lithium’s subject matter experts and a 90-minute certification examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.

Prerequisite: We strongly recommend you complete the online Community Management Certification I before attending this workshop. Anyone who registers for CMC II will receive GBP 150 off the price of the web-based CMC I course.

Wednesday, 28 March 2018

Social Media Management Strategy Certification

Location: Lithium London Office - 36-38 Hatton Garden, London, EC1N 8EB, UK

Price: GBP 650 per seat

Target Audience: Intermediate/Advanced/Expert

The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. This new certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform.

Participants will come away with an actionable plan for high-scale, efficient customer engagement and response, and will gain the following professional benefits:

Tactical Mastery

  • Learn how to best engage with customers on the social web
  • Understand why Marketing and Customer Care are merging
  • See proven techniques to build advocates
  • Understand the impact of social technology on your business

ROI Connection

  • Learn how to identify, define, and measure ROI for customer care
  • See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction
  • Identify and measure your success in the context of your business objectives

Thought Leadership

Taught by Lithium’s best-selling author and recognized social technology leader Dave Evans, this course is designed for teams wanting to push their implementation of social technology beyond the traditional areas of support, sales, marketing, and PR, for those who want to tap the inherent knowledge of their entire organization to build stronger advocates faster through customer engagement and response on the social web.

The program includes six hours of live training from Lithium’s subject matter experts and a 90-minute certification examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.

Thursday, 29 March 2018

Lithium Response for Administrators

Location: Lithium London Office - 36-38 Hatton Garden, London, EC1N 8EB, UK

Price: GBP 600 per seat

Course duration: Approximately 6 hours (including lunch)

Target Audience: Beginner/Intermediate Response Administrators

The Lithium Response for Administrators/Supervisors course covers the day-to-day responsibilities of and configuration settings for users in the Account Admin and Supervisors areas of Lithium Response. Through interactive lectures and comprehensive exercises, participants will learn the key Admin and Supervisor features of Lithium Response that will help you establish and maintain an effective and efficient social listening and response environment for your Agents.

The agenda for the Lithium Response for Administrators/Supervisors course is as follows:

  • Lithium Response general setup (Users, Teams, Business Hours)
  • Rules and Routing (Tags, Work Queues, Prioritization, Smart Views)
  • Analytics (My Dashboard, Shared Dashboards, and Monitor Walls)